Head of Facilities Management

SUMMARY:
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POSITION INFO:

Please note this position is based in the Middle East, Saudi Arabia. All Relocation Costs will be covered.

The Facilities Manager is responsible for overseeing the strategic review, maintenance, and management of all company assets, ensuring compliance with life safety standards and regulatory requirements. This includes managing building operations, custodial services, grounds maintenance, and emergency preparedness procedures. The role ensures facilities are maintained at optimal standards, aligned with company policies, while enhancing occupant satisfaction and supporting revenue growth.

Key Relationships

• Internal: All Mirage employees, FM Department, Procurement, Helpdesk, Store

• External: Suppliers, Tenants, Landlords, Artan Holding staff and subsidiaries, Government Authorities

Key Accountabilities

• Oversee and ensure the effective functioning of the FM Department.

• Ensure all properties under MIPC maintenance are consistently maintained to excellent standards.

• Monitor, track, and report concerns/issues requiring management attention.

• Ensure compliance with HSE policies, ISO documentation, and local authority regulations.

• Implement asset tracking and retirement protocols.

Duties and Responsibilities

• Prepare and manage annual CAPEX & OPEX budgets, ensuring cost-effectiveness.

• Monitor utility costs, conduct energy analyses, and recommend upgrades/modifications.

• Supervise preventive and predictive maintenance programs to optimize costs.

• Oversee building projects, refurbishments, and commissioning processes.

• Provide technical expertise across electrical, HVAC, plumbing, FF & FA systems, and related mechanical systems.

• Evaluate and improve maintenance procedures for efficiency and effectiveness.

• Participate in contractor/vendor negotiations and procurement decisions.

• Approve material requests and manage spare parts inventory to prevent downtime.

• Ensure compliance with environmental, health, safety, and security standards.

• Develop work schedules, administer work order systems, and ensure timely completion.

• Prepare management reports and presentations on budgets, expenses, and property performance.

• Recruit, train, and evaluate FM personnel; oversee staff development and training needs.

• Review employee work hours, approve payroll, and manage performance appraisals.

• Address tenant complaints promptly and tactfully.

• Identify and implement workplace improvements and value-add initiatives.

• Any other duties as assigned by the General Manager.

Skills and Competencies

• Knowledge of facilities management principles and engineering operations.

• Financial management, budgeting, and cost-control expertise.

• Strong commercial awareness and contract/lease interpretation skills.

• Excellent written, verbal, and listening communication skills (English required, Arabic an advantage).

• Attention to detail, accuracy, and organizational skills.

• Negotiation, problem-solving, and conflict resolution skills.

• Strong judgment, decision-making, and analytical ability.

• Team management, leadership, and staff development skills.

• Effective planning, time management, and multitasking abilities.

• Customer service orientation and stakeholder management skills.

• Proven track record of meeting/exceeding functional performance metrics.

Education and Qualifications

• BSc/BA in Facility Management, Engineering, or related field.

• Relevant professional certification (e.g., CFM) is an advantage.

• Registration with engineering or project management boards/entities preferred.

Experience

• 8+ years of experience managing facilities and building maintenance.

• Minimum 6 years specifically in Facilities & Maintenance Management roles.

• Demonstrated ability to lead large teams and manage multiple properties.

Specialized Training / Knowledge

• Technical/engineering operations and facilities management best practices.

• Knowledge of ISO documentation and compliance procedures.

• Understanding of HSE and local authority regulations.

Working Conditions

• Office-based with regular site visits to properties.

• Direct interaction with tenants, contractors, and government authorities.

• Requires flexibility to respond to emergencies and urgent facility needs.