Head of Internal Operations

SUMMARY:
About STS Holdings:
STS Holdings is a values-driven, high-growth technology group operating across South Africa and the UAE. We own and operate a portfolio of companies in AI-powered software products, fintech, Shariah-compliant finance, Software Testing As A Service and professional IT services. As we scale, we are building an organization that delivers excellence, enables legacy, and creates impact — and we’re looking for a strategic operator to help make it happen.

The Role:
We are hiring a Head of Internal Operations to take ownership of core shared services across the group, including HR, IT, Procurement, Marketing, and Internal Governance. This is a hands-on leadership role that requires someone with sharp operational instincts, structured thinking, and the ability to bring order, accountability, and consistency to internal functions.

POSITION INFO:

1. HR Operations & Talent GovernancHR Operations & Talent Governance

• Oversee group-wide HR processes, policies, and compliance.
• Support recruitment governance, performance management, and people data reporting.
• Partner with business heads to ensure the right structure, talent, and policies are in place.

• Manage all IT assets, hardware/software procurement, device policies, and IT vendors.
• Implement cybersecurity and information governance policies.
• Ensure business continuity and operational risk controls.

• Govern vendor onboarding, contracts, software licenses, and insurance.
• Drive centralized procurement processes and cost-effective decision-making.

• Oversee execution of group-wide marketing initiatives and branding alignment.
• Coordinate between teams to ensure messaging, campaigns, and visual identity align with strategy.
• Support marketing calendar execution and marketing resource accountability.

• Drive standard operating procedures across functions.
• Create operational dashboards for leadership reporting.
• Lead internal audits and continuous improvement initiatives.

• 5–8 years’ experience in business operations, internal services, or shared services leadership.
• Strong exposure to HR, IT, procurement, and/or marketing operations.
• Demonstrated ability to build structure, enforce policies, and streamline execution.
• Excellent communicator who can work across teams and levels.
• Organized, calm under pressure, and thrives in high-trust entrepreneurial environments.
• Experience in a multi-entity or group business structure is advantageous.

• Direct impact across a growing portfolio of innovative technology businesses
• Trusted leadership seat with access to executive decision-making
• Work in a purpose-driven group that connects business success to legacy impact
• Opportunity to shape group operations as we scale globally