Head of Operations and Delivery

SUMMARY:
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POSITION INFO:

Location: Hybrid (South Africa)
Employment Type: Full-Time
Industry: SaaS | Service Delivery | Operations Leadership

WatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced environments, brings strong service delivery experience, and knows how to scale systems, teams, and client satisfaction together.

About the Role

As Head of Operations and Delivery, you’ll report directly to executive leadership and be responsible for day-to-day operations, service delivery optimisation, and people leadership. You’ll shape operational frameworks, streamline delivery methodologies, and ensure both internal teams and client engagements run efficiently. This role is ideal for a proven operational leader with deep project management expertise and the ability to drive transformation across an organisation.

Key Responsibilities

Operational Leadership

• Oversee daily operations and ensure alignment with company objectives

• Develop and implement scalable operational strategies and frameworks

• Monitor key metrics and report on performance KPIs

Delivery Management

• Lead the delivery of projects and services, ensuring timelines, quality, and budgets are met

• Work with project managers to resolve bottlenecks and enhance delivery methodologies

• Champion continuous improvement across Agile, Waterfall, or hybrid models

People Management

• Lead, mentor, and grow a high-performance operations and delivery team

• Manage performance reviews, workforce planning, and professional development

• Cultivate a culture of accountability, collaboration, and results

Stakeholder Engagement

• Act as liaison between internal teams, clients, and executive stakeholders

• Ensure consistent, high-quality service delivery and client satisfaction

• Support the COO in executing company-wide strategic initiatives

What You’ll Bring

• 10+ years’ experience in operations, delivery, or project management

• Proven leadership of cross-functional teams in complex delivery environments

• Strong understanding of ITIL, Agile, and delivery governance frameworks

• Effective stakeholder and client engagement capabilities

• Strong communication and analytical problem-solving skills

• Relevant tertiary qualification (e.g., Business, Operations, or similar; MBA a plus)

• Change management and transformation experience

• Organised, strategic, and results-focused

Nice to Have

• Experience in SaaS or professional services environments

• Familiarity with enterprise tools and digital delivery systems

• Exposure to global client environments or scaling high-growth organisations

What’s On Offer

• Leadership role within a dynamic and innovative business

• Strategic influence with executive visibility

• Opportunity to build scalable operational frameworks from the ground up

• High-impact work across people, platforms, and processes

• Supportive, purpose-driven leadership culture

Company Culture

WatersEdge Solutions connects transformative leaders with high-growth businesses redefining their industries. This is a role for someone who thrives on structure, growth, and results—leading with empathy and delivering with excellence.

If you have not been contacted within 10 working days, please consider your application unsuccessful.