Head of Reservations

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002642/Nuret

Date posted:

Wednesday, September 30, 2026

Location:

Game Reserve, South Africa

Salary:

R30k

SUMMARY:
A luxury private game reserve in Graaff-Reinet, Eastern Cape, is seeking an experienced and commercially driven HEAD OF RESERVATIONS to lead their reservations function.

POSITION INFO:
This is a senior leadership role for a polished, detail-oriented reservations professional who combines strong operational expertise with solid sales ability and team management skills. The successful candidate will take full ownership of the reservations function, drive occupancy and revenue, and ensure a seamless and professional guest journey from first enquiry through to arrival. Core Criteria: Proven experience in a senior reservations management role within a luxury lodge, hotel, or hospitality establishment Strong knowledge of reservations systems and booking platforms Solid commercial awareness with the ability to drive sales conversion and revenue targets Excellent written and verbal communication skills with a warm, professional manner Strong leadership and team management skills with the ability to develop and motivate a reservations team High attention to detail and accuracy in processing bookings, rates, and guest correspondence Experience with travel agents, DMCs, and direct guest relationships Ability to compile and present occupancy reports, sales performance data, and forecasts Computer literate with solid Microsoft Office skills Flexible, reliable, and self-motivated with the ability to work independently Comfortable living and working in a remote environment Core Responsibilities: Lead, manage, and develop the reservations team to maintain high performance and service standards Oversee all incoming reservations enquiries across all channels, including direct, agent, and online platforms Process bookings accurately and timeously, issuing confirmations, pro formas, and related documentation Manage rates, availability, and channel management to maximise occupancy and revenue Build and maintain strong relationships with travel agents, DMCs, tour operators, and direct guests Manage provisional bookings, follow-ups, amendments, and cancellations within approved policies Coordinate with lodge operations teams to ensure accurate and complete guest handovers Compile and present regular occupancy, revenue, and sales performance reports for management Monitor market trends, competitor pricing, and booking patterns to support revenue strategy Ensure all guest correspondence is professional, accurate, and aligned with brand standards Remuneration & Benefits: Salary: R30,000 - R35,000 per month Live-out position (live-in available on request)

Similar jobs you might be interested in:

Head of Reservations
Location: Game Reserve
Salary: R30k
A luxury private game reserve in Graaff-Reinet, Eastern Cape, is seeking an experienced and commercially driven head OF reservations to lead their reservations function.
1 day ago

Head of Sales (Rooms Division)
Location: Somerset West
Salary: Market related Monthly
Somerset West | Helderberg & FranschhoekMy client, an established luxury hospitality group, is seeking a commercially driven and proactive head of Sales – Rooms Division to lead accommodation sales and business development across two established properties in the Helderberg and Franschhoek regions.This is a hands-on, market-facing role for an experienced hospitality sales professional wh...
3 days ago

Restaurant Manager / Maitre d''
Location: Johannesburg
Salary: R22,000 per month
Restaurant Manager / Maitre d'' CD090926-4415
22 days ago

Lodge Manager
Location: Hluhluwe
Salary:
Position PurposeThe Lodge Manager is responsible for the overall day-to-day management and operational performance of a luxury 5-star game lodge, ensuring exceptional guest experiences, high service standards, effective staff leadership, financial control and smooth coordination of all lodge departments. This is a hands-on management role requiring strong luxury hospitality and safari-lodge experi...
28 days ago

Reservationist
Location: Louis Trichardt
Salary: R9500
A luxury safari lodge in Louis Trichardt, Limpopo is seeking an experienced and professional Reservationist to join their team.The successful candidate will be responsible for managing reservations, guest enquiries and booking administration while ensuring professional communication and a seamless guest experience.
30 days ago

Duty Manager
Location: Hazyview
Salary: Monthly
Luxury Game Lodge based close to Hazyview is looking for a Duty Manager. The Duty Manager is responsible for the overall day-to-day operation of the lodge during assigned shifts, ensuring exceptional guest experiences, smooth interdepartmental coordination, and adherence to 5* service standards. This role acts as the senior operational representative on duty, handling guest relations, s...
30 days ago

Hostess & Reservations Coordinator DELAIRE GRAFF RESTAURANT
Location: Stellenbosch
Salary:
35 days ago

Sous Chef HOSEKI RESTAURANT
Location: Stellenbosch
Salary:
36 days ago

Senior Reservations Consultant
Location: Blairgowrie
Salary: Monthly
Boutique Hospitality Collection with head Offices in Blairgowrie, Johannesburg is looking for a Senior reservations Consultant. The successful applicant will have relevant experience in handling reservations across multiple properties as well as an in-depth understanding of lodges / hotels and the tourism industry. We are looking for a candidate with a passion for hospitality and excell...
77 days ago

Head Insights & Client Enablement
Location: Johannesburg
Salary: Annually
Lead the Insights & Client Enablement function, driving quality oversight, AI-driven analytics, and client performance excellence through predictive scorecards and actionable insights. Accountable for translating data into performance improvements, delivering automated reporting and client packs, and ensuring top-tier collections performance across client portfolios. The role owns the insights...
1 day ago