Healthcare Administrator | Johannesburg

• Update billing schedules on a monthly basis.
• Member benefits consultation – inbound and outbound
• Process new business – submit application forms to the scheme
• Process claims - register new claims with the scheme.
• Withdrawals, such as existing memberships or dependents withdrawals.
• Investigate, resolve, and respond to internal and external client queries.
• Membership cards distribution.
• Data entry and maintaining accurate client records on to the CRM system.
• Manage projects from start to end and be able to set priorities.
• Have professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.
• Ensuring that all standard documents, such as membership certificates, policy documents, mailers,benefit brochures, are issued timeously to clients.
• Have suitable skills to work in a team environment.
• Adherence to service level agreements (Internal and external).
• Adherence to internal controls and procedures in place always.
• To support the senior admin consultant and director by ensuring that all necessary information is obtained from medical schemes in completing member profiles.
• Maintain client engagement files with regards to all companies’ requirements.

Requirements:

• Matric (Grade 12 passed)
• Regulatory Exam (RE5)
• Relevant qualification – (120 credits)
• 2 years’ experience in administration and a minimum 1-year experience in a consulting role
• Excellent communication and relationship-building skills
• Proficient in Excel, particularly VLOOKUP, would be advantageous
• Computer literacy (MS Office 365 package – MS Teams, outlook, word, excel, etc)
• Own transport.

• Strong attention to detail, proactive attitude, and a high level of accuracy
• Reliable and punctual
• Strong ability to organize and prioritize
• Excellent communication skills both written and verbal
• Results focused and displays energy when performing tasks
• Time management skills
• Have good working ethics (always committed and share knowledge)
• Ability to work independently
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet deadlines
• Inter-personally skilled