ICT Infrastructure Senior Manager

SUMMARY:
Job Purpose is Managing the ICT infrastructure systems Data Centre, voice, server & storage, networks, backups, innovation, end user management, desktop management, database management, internet/intranet, WIFI. Defining and managing the organisation’s cloud posture (efficient and documented utilization of cloud services); creating cloud and infrastructure strategy and execution plan (i.e., optimize cloud service-related cost/usage, component standards, SLAs for uptime & monitoring, etc.). Manages the infrastructure related change control procedure and ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off.

POSITION INFO:
Technology Infrastructure Management

• Responsible for procurement, deployment, and management of the server environments,
• End-User Technologies: Responsible for desktop, email/chat, Intranet, mobile devices, contact centres, VIP and video services.
• Infrastructure Delivery: Provides the main point of contact for our business and application teams. It has lead responsibility for managing infrastructure demand and business-aligned solutions, portfolio and service management
• Data centre and Enterprise Technologies: Responsible for VM server, midrange, storage and data centres
• Network Technologies: Responsible for the data, voice, internet and wireless capabilities
• Responsible for specialised connectivity capabilities such as co-location services, market data technology, connectivity, and high frequency technology. The team provides application platform and integration services such as web, application server, secure file transfer, and data transformation and connectivity services
• Technology operations: Responsible for infrastructure event and incident management, batch operations, service performance reporting, asset management, enterprise tooling, service continuity
• Infrastructure Engineering: Responsible for infrastructure architecture standards and roadmap development, as well as the research, design and planning for group wide technology products

• Meet agreed operational targets for availability, capacity, security, patching, performance etc.
• Select, design, and implement major IT infrastructure changes and upgrades
• Implement effective infrastructure design and operational processes including change and configuration management
• Work closely with ICT Senior Management and business stakeholders on IT infrastructure strategy
• Develop KPIs for ICT Infrastructure services provided and ensure compliance with SLAs
• Ensure ICT Infrastructure architecture and operational services meet business requirements and deliver value
• Ensure ICT Infrastructure services are strategically aligned and compliant with global technical standards
• Manage the firm's Disaster Recovery solution

• Continually assess the performance of maintenance staff and the job skill base of all technical staff, oversee staff training and recruitment to ensure that the workforce is capable of operating and maintaining state of the support systems
• Manage and evolve the team in line with changing technologies, services and work practices
• Manage assigned projects

• A degree in Information Technology (NQF7) or related qualification
• Foundation ITIL or Other ITIL Certification advantageous
• Any certification in either Infrastructure environment, IT systems/ Applications
• At least 8 to 10 years of relevant experience at management level, with the focus on either Infrastructure environment, IT systems/ Applications, tools and processes.
• Must have knowledge and understanding of the following technologies/ platforms:
  • Windows Server experience (2012, 2016 and latest, etc.) including Active Directory
  • Microsoft Exchange, Office 365 (email, SharePoint, One Drive, MS Teams etc.).
  • Microsoft Products such as SCCM, SQL, SCOM, Windows Client/Server Operating Systems, Cluster Services
  • Hardware devices such as servers, desktops, LCDs, routers, printers, laptops, switches, cabling, server racks
  • Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations
  • Virtual Machine environment
  • Knowledge of SQL Server Database and Oracle database management
  • Must have sound Knowledge of non-financial indicators
  • Application support
  • Procurement of IT Services