Managing Director (ISP Industry) - Roodepoort

SUMMARY:
Role Overview
The Managing Director is responsible for leading and executing the Fibre-to-the-Home (FTTH) strategy, including growth and profitability targets within a competitive consumer internet environment. The role focuses on expanding market share, optimising operational performance, and delivering shareholder value by leveraging existing ICT infrastructure and fixed-mobile platforms.
This position combines high-level strategy, hands-on operations, cross-functional collaboration, and stakeholder engagement across regulatory, commercial, and internal units. It requires a dynamic and experienced leader with a proven ability to drive digital innovation and business transformation.
 
Key Responsibilities
Strategic Leadership & Growth

• Develop and lead the FTTH strategy aligned with long-term group objectives.
• Drive revenue and profit growth through aggressive retention, upselling, and acquisition strategies.
• Collaborate with relevant business units (e.g., Postpaid, Home BU, Technology) to ensure effective execution of the broader home strategy.
• Provide input into product life cycles and innovation roadmaps to enhance competitiveness.
• Maintain awareness of local market shifts and international best practices.

• Oversee execution of business plans, pricing models, and product initiatives to achieve revenue and subscriber targets.
• Ensure operational efficiencies through lean cost models and strong ROI forecasting.
• Implement competitive pricing and product strategies to reduce churn and increase market share.
• Ensure effective use of fixed-mobile infrastructure to drive product and service delivery excellence.

• Forecast and manage budgets aligned to strategic priorities.
• Optimise cost-to-revenue ratios and manage operational budgets to ensure financial sustainability.
• Ensure profitability through performance monitoring and data-driven decision-making.

• Drive collaboration across commercial, technology, and business intelligence units to deliver an integrated value proposition.
• Maintain close alignment with regulatory authorities and ensure full compliance with operational and statutory requirements.
• Oversee outsourcing relationships and service level agreements (SLAs) with external partners.

• Lead and inspire a high-performing team culture rooted in accountability, innovation, and performance.
• Create and implement development plans and succession strategies for emerging leaders.
• Model inclusive leadership and embed transformation, diversity, and equity goals.
• Promote a healthy, high-performance work culture and act as an ambassador for brand values and behaviours.

POSITION INFO:
Requirements

• Bachelor’s degree in Business, Marketing, Commerce, or a related field.
• MBA or Master’s degree in a relevant discipline (preferred).
• Minimum 10 years of relevant work experience in a telecoms or ISP environment, including at least 5 years in a senior management or executive role.
• Experience leading business units within highly regulated sectors.
• Proven success in startup launches, business turnarounds, or market expansion.
• Demonstrated ability to lead cross-functional teams and large-scale transformation projects.

• Expert-level strategic and commercial acumen.
• Strong decision-making and problem-solving abilities.
• Exceptional stakeholder management and communication skills.
• Ability to lead and scale operations across diverse markets and customer segments.
• Proven innovation mindset and thought leadership.
• High emotional intelligence and cross-cultural leadership capability.
• Fluent in English; additional languages an advantage.
• Deep knowledge of the consumer connectivity market in South Africa.
• Resilient, adaptable, and results-driven.