ICT Project Manager

SUMMARY:

POSITION INFO:
Location: Sandton (Head Office)
Work Model: Hybrid

Key Responsibilities:

• Manage and deliver multiple ICT projects from initiation through to implementation and support
• Develop comprehensive project plans including scope, schedules, budgets, resources, risks, and contingency planning
• Coordinate project teams, assign responsibilities, and ensure alignment to project deliverables and business priorities
• Lead project governance processes, status reporting, stakeholder communication, and escalation management
• Manage project execution to ensure delivery within approved timelines, scope, and budget parameters
• Monitor project risks, dependencies, and resource allocation to ensure operational efficiency and successful outcomes
• Facilitate strategic analysis and provide recommendations on technology initiatives and process improvements
• Prepare requests for proposals (RFPs) and coordinate vendor and supplier engagements
• Ensure compliance with organisational ICT standards, governance frameworks, and best practices
• Manage stakeholder relationships across business units, executive leadership, vendors, and service providers
• Negotiate and manage SLAs and OLAs with internal and external stakeholders
• Oversee Problem Management processes and act as escalation point for critical ICT issues
• Monitor project financials and ensure budget management within approved expenditure margins
• Ensure project overruns and scope changes are appropriately documented, approved, and managed
• Lead and mentor support staff, including performance management, succession planning, and staff development initiatives
• Conduct regular reporting sessions, progress reviews, and operational governance meetings
• Contribute to innovation initiatives and continuous improvement across ICT operations and project delivery methodologies

• ICT Diploma or related qualification
• Project Management qualification required
• ITIL Foundation Certification (ITIL v3)
• Valid driver’s license
• 3–5 years’ experience in a senior supervisory or management capacity
• Minimum 3 years’ experience in Systems Administration
• Minimum 3 years’ experience in Service Desk Supervision or Customer Service Management
• Minimum 1 year exposure to Business Analysis
• Minimum 1 year exposure to Project Administration
• Proven experience managing multiple ICT projects within enterprise environments
• Strong stakeholder engagement and vendor management experience
• Experience managing budgets, timelines, project risks, and resource planning

• Bachelor’s Degree in Information Systems, Informatics, Computer Science, or Information Technology
• PMP, PRINCE2, PMBOK, or equivalent Project Management certification
• ITIL Practitioner Certification
• Experience within large enterprise or multi-site environments
• Exposure to ICT governance frameworks such as COBIT and ITIL
• Experience managing infrastructure, support, or systems implementation projects

• ICT project management methodologies
• Budgeting and financial management
• Risk management and mitigation planning
• Stakeholder and vendor management
• Service delivery and SLA management
• Project scheduling and resource allocation
• ICT operational management
• Problem Management and escalation handling
• Business analysis and requirements gathering
• Microsoft technology stack exposure
• Reporting, governance, and documentation
• Strong understanding of IT service management principles

• Strong leadership and people management skills
• Excellent communication and stakeholder engagement abilities
• Strong analytical and problem-solving skills
• High attention to detail and sense of ownership
• Strong decision-making and prioritisation capabilities
• Ability to manage multiple projects simultaneously
• Financial and commercial awareness
• Strong organisational and planning skills
• Ability to perform effectively under pressure
• Strategic and operational thinking capability

• Hybrid working model
• Exposure to enterprise-scale ICT projects
• Opportunity to work within a dynamic and evolving technology environment
• Leadership and strategic project ownership
• Career growth within a well-established organisation
• Collaborative and professional working environment

• Software Developers (Back-End, Front-End, Full Stack)
• Mobile Developers
• Business & Systems Analysts
• BI & SQL Experts
• UI/UX Professionals
• Data Scientists & Data Analysts
• Big Data Professionals
• Cloud Experts
• Infrastructure Specialists
• Project Managers & PMO Specialists
• DevOps & SecOps Engineers
• Cybersecurity Specialists
• QA & Automation Testers
• ERP & CRM Specialists