IT Project and Technical Lead

Our Client in the IT industry is seeking an IT Project and Technical Lead to join their team, based in Port Elizabeth.

Requirements:

• Matric / Grade12.
• IT Qualification.
• Computer Literacy.
• 4+Years working experience in the field.
• Leadership skills.
• Technical skills.

Duties and Responsibilities:

• Lead the delivery of allocated projects for our clients, including managing and executing project tasks & milestones.
• Provide input on a technical level in terms of drawing up scopes and Statement of Work (SoW’s) for projects.
• Responsible for 3rd level technical escalation of incidents, and problem solving management. 

Project Delivery

• Develop allocated Project Scopes.
• Develop comprehensive SoW (Statement of Work) as per template.
• Lead project delivery. Manage and ensure delivery of project tasks, aligned to milestones/deadlines within defined budget.
• Project delivery to be led and aligned to the overall Project Programme.
• Communicate appropriately with task owners, project stakeholders, client and/or 3rd parties to ensure timely delivery.
• Weekly/daily communication with Project Delivery Manager (highlight roadblocks).
• Manage deadlines: Deliver projects according to timelines as per Project Portfolio, ensuring own time management.

T3 Incident Management

• Escalations: Troubleshoot and resolve complex incidents ensuring Service. Operations Team are brought up to speed for knowledge sharing.
• Provide support, training and guidance to the Service Operations Team on incidents where they need assistance.
• Record and document known solutions to complex incidents for future learning of Service Operations Team (to be saved centrally).

Problem Solving Management

• Investigate problem tickets.
• Document workarounds where applicable.
• Manage problem tickets through to resolution by following the problem management process.

Team Interaction

• Daily interaction with the Project Delivery Manager that are project specific.
• Daily interaction with T1/T2 Service Centre Support Engineers where T3 support required to resolve escalated tickets.
• Daily interaction with task owners to ensure relevant tasks are delivered on time and within budget.
• Weekly meeting with Project Delivery Manager to monitor project delivery and overall project programme progress. 

Time and Attendance

• Punctual attendance on a daily basis.
• Good attendance record and timeous notification if unable to attend work.
• Adherence to On Call processes and procedures as and when required.

If you are not contacted within two weeks of applying, please consider your application unsuccessful.