IT Support Engineer

SUMMARY:
Our client in Pretoria is looking for an experienced IT Support Engineer to join their team.

POSITION INFO:
The ideal candidate will have strong proficiency in Microsoft 365 and mikrotik, solid hardware and networking fundamentals, and relevant certifications such as A+ and N+. The role focuses on providing end-user support, maintaining IT systems, and resolving technical issues to ensure smooth business operations.

Key Responsibilities

1. Technical Support

• Provide first and second-line support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve Microsoft 365 application issues (Teams, SharePoint, Outlook, OneDrive).
• Assist with device setup, configuration, and maintenance for desktops, laptops, and mobile devices.

2. System Administration

• Manage user accounts and permissions in Microsoft 365 and Active Directory.
• Monitor and maintain system performance and network stability.
• Ensure timely deployment of software updates, patches, and antivirus solutions.

3. Hardware and Networking

• Install, configure, and maintain hardware such as printers, routers, and switches.
• Perform basic network troubleshooting to resolve connectivity issues.
• Support the setup and maintenance of wired and wireless networks.

4. Documentation and Training

• Maintain accurate records of IT assets, incidents, and resolutions.
• Create and update user guides and internal knowledge base articles.
• Conduct user training sessions on Microsoft 365 tools and general IT best practices.

5. Security and Compliance

• Ensure adherence to IT security policies and internal procedures.
• Assist with implementing cybersecurity measures and responding to potential threats.

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• High level of organization and attention to detail.
• Ability to work independently and within a team.

• Grade 12
• SA citizen
• Experience with Network and specifically Mikrotik is a must
• CompTIA A+ Certification (or equivalent).
• CompTIA Network+ Certification (or equivalent).
• Proven experience with Microsoft 365, including administration and troubleshooting.
• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Knowledge of Windows operating systems.

• Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira).