IT Support Specialist

SUMMARY:
We’re looking for a hands-on IT Support Technician who thrives in a fast-paced, support-driven environment. This role is ideal for someone who enjoys solving technical issues, supporting users, and working across modern Microsoft cloud technologies.
You’ll play a key role in delivering high-quality IT support, maintaining cloud environments, and ensuring systems are secure, stable, and efficient. Alongside day-to-day support, you’ll gain exposure to cloud infrastructure, cybersecurity tools, and enterprise-grade technologies.

POSITION INFO:
Key Responsibilities:

• Provide first and second-line IT support to internal users (hardware, software, and cloud-based systems)
• Manage and support Azure Active Directory (AD) and Microsoft Intune environments
• Troubleshoot and resolve issues across Windows Server and Linux systems
• Support and maintain cloud-based infrastructure and services
• Monitor systems, alerts, backups, and overall environment health
• Assist with user access management, permissions, and security controls
• Support email security and endpoint protection platforms (e.g. Mimecast, Defender)
• Assist with SharePoint administration and user access
• Work with IT and security teams to ensure system uptime, performance, and compliance
• Document support processes and contribute to continuous improvement initiatives

• 0-2 years' experience in an IT Support / Systems Support role (IT graduates will be considered).
• Hands-on experience with Azure Active Directory (AD)
• Experience supporting Windows Server environments
• Exposure to Microsoft Intune
• Solid troubleshooting and user support skills
• Basic understanding of cloud environments and networking

• Experience with Mimecast, FortiGate, or Fortinet
• Exposure to Linux environments
• Familiarity with Privileged Identity Management (PIM) and LAPS
• Experience with SharePoint and Jira
• Knowledge of Microsoft Defender for Endpoint / Cloud
• Exposure to Microsoft Sentinel or SOC environments
• Basic understanding of KQL (Kusto Query Language)

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA Network+
• CompTIA Security+