SUMMARY:

IT Systems Technician

Introduction

POSITION INFO:
Duties & Responsibilities Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment. Troubleshoot and resolve hardware, software, operating system, and application-related issues. Manage the full endpoint lifecycle, including device deployment, maintenance, upgrades, and offboarding. Support Windows 10\/11 environments and Microsoft 365 applications and services. Administer and support Active Directory, Azure Active Directory, Group Policy, DNS, and DHCP. Support Exchange Online, Teams, SharePoint, and OneDrive environments. Assist with endpoint management platforms and device policy administration. Diagnose and resolve VPN, Wi-Fi, LAN, and WAN connectivity issues. Perform workstation builds, rebuilds, and hardware refresh projects. Implement and maintain endpoint security controls, patching, and access management processes. Provide technical guidance and escalation support to junior team members. Maintain accurate service desk tickets, technical documentation, and asset records. Liaise with third-party vendors regarding repairs, warranties, and technical escalations. Promote cybersecurity awareness and best-practice usage across the business. Participate in after-hours support and standby duties when required. Provide IT support across multiple office locations within the Western Cape. Requirements Minimum Qualifications Matric (Grade 12). Relevant IT Diploma or National Diploma in Information Technology, Computer Systems, Network Administration, or a related field. Relevant industry certifications, such as: Microsoft Certified Fundamentals \/ Associate Certifications. CompTIA A+, Network+, and\/or Security+. Microsoft 365 Certified Administrator certifications. ITIL Foundation (advantageous). Azure Administrator Associate (advantageous). Experience & Technical Skills Minimum 3-5 years' experience in an IT support or systems administration environment. Strong experience supporting Windows 10\/11 operating systems. Proven experience administering Microsoft 365 environments. Solid understanding of Active Directory, Azure AD, Group Policy, DNS, and DHCP. Experience supporting network infrastructure, VPNs, wireless networks, and connectivity troubleshooting. Experience with endpoint deployment, device management, and asset lifecycle management. Knowledge of cybersecurity principles, endpoint protection, and patch management.

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