IT Technical Support Analyst

Recruiter:

Fusion Personnel

Job Ref:

JHB004740/Maris

Date posted:

Thursday, April 4, 2024

Location:

East Rand, South Africa

Salary:

Monthly

SUMMARY:
Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA)

POSITION INFO:
Requirements:

Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role
BS degree in Information Technology, Computer Science or relevant field
English Fluency both written and verbal
Ability to diagnose and troubleshoot basic technical issues
General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

Responsibilities:

Install and configure computer hardware operating systems and applications
Network and Security administration in conjunction with the designated Service Providers
Monitor and maintain computer systems and networks
Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Following standard procedures for proper escalation of unresolved issues to the appropriate teams
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged and Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers
Asset Management on all IT related devices

Similar jobs you might be interested in:

IT Technical Support Analyst
Location: East Rand
Salary: Monthly
Well-established manufacturing company based in Benoni is seeking an it technical support analyst to join their team (BA EA)
26 days ago

Junior IT Technical Engineer
Location: Centurion
Salary:
Are you ready to embark on your career in the dynamic world of Telecommunications? Our client is looking for a highly motivated and talented individual to join their team as a Junior it technical Engineer. As a foundational member of the technical team, you will play a pivotal role in supporting telephony solutions and contributing to various projects within the Telecom sector.
23 days ago

KWOM Output Management Spencialist - 0516
Location: Pretoria
Salary: Neg Monthly
A large company in Pretoria is looking to fill this urgent role.Contract (01.06.2024 to 31.12.2026)Hybrid
1 day ago

KWOM Output Management Specialist (Entry)
Location: Midrand
Salary:
Join it Hub South Africa as a KWOM Output Management Specialist!Be at the forefront of innovation in the automotive industry with it Hub South Africa. As a KWOM Output Management Specialist, you'll play a vital role in maintaining and supporting our Enterprise Services Output Management solution. Bring your expertise in Linux operations, change management, and it service management to a dynamic te...
Today

Flutter Developer Lead
Location: Johannesburg
Salary: Monthly
Psybergate is an it company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Flutter Developer Lead to join our financial services client based in Sandton.
1 day ago

Advanced DevOps Engineer
Location: Pretoria
Salary: Hourly
We are seeking an Advanced DevOps Engineer to join our client's team. The successful candidate will be responsible for architecting and developing solutions for scalable, distributed systems, with a focus on AWS Cloud infrastructure.
1 day ago

Advanced DevOps Engineer
Location: Pretoria
Salary: Hourly
We are seeking an experienced DevOps Engineer for a flexible resources assignment. The successful candidate will collaborate with stakeholders and it teams to ensure operational quality and reliability of applications, implementing best practices in DevOps methodologies.
1 day ago

Software Support Technician
Location: Centurion
Salary:
Company based in Centurion Gauteng is looking for a (SigmaNEST) Software support Technician to join their team.As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to man...
1 day ago

Advanced Technical Specialist
Location: Pretoria
Salary: Monthly
We are seeking a skilled UEM technical Specialist to join our client's team for a flexible resources assignment. The successful candidate will play a crucial role in daily monitoring and resolution of it Service Management (itSM) VIP and end-user support requests, as well as continuously working on improving operational stability.
1 day ago

Technical Support Engineer
Location: Centurion
Salary: Monthly
Are you a talented Graduate from a technical university with a knack for troubleshooting and a passion for technology? Our client, a leading it solutions provider, is seeking a technical support Engineer to join their team. As a technical support Engineer, you'll be responsible for providing support and maintenance, fault-finding, and system maintenance, ensuring the smooth operation of our client...
1 day ago