ITSM (IT Service Management) Foundation Data Specialist

Recruiter:

Indsafri

Job Ref:

JHB000187/S

Date posted:

Thursday, September 9, 2021

Location:

Johannesburg, South Africa

SUMMARY:
Our client is urgently looking for an ITSM (IT Service Management) Foundation Data Specialist to join their team.

POSITION INFO:

Minimum Years of Experience:

Information Technology Qualification in IT Service Management (ITSM)
10 to 15 years working experience with ITSM Platforms
ITIL process knowledge and work experience (Required)

Minimum Qualification Required:

Relevant IT / Business Degree

Role Tasks:

Design, document, operate and maintain the foundation / base data (e.g., Organization. People, Support Group, etc.) of an ITSM Platform, for an Enterprise Environment.
Training and Knowledge sharing of our Key-Users.
Documentation of IT processes and their structures in the ITSM System.
Consult and support the DevOps Teams and Process Owners in creating structures in Ticket System to match operational structures, modelling services and attaching SLAs
Supporting the DevOps Teams and Process Owners in providing Operational Data (e.g., Ticket SLA etc.)
Ensure, drive, and improve governance and the quality of foundation data in the ITSM System.

Generic Technical / Functional skills:

High-level understanding of IT Infrastructure and Operations
Prior experience in IT Processes, Operation and IT Service Management
Broad understanding of Enterprise Architecture concepts
Experience with ITIL
Experience with the Agile Methodology
MS Office, Atlassian Jira & Confluence
Understanding of the clients Processes and tools (advantageous)

Specific Technical / Functional skills:

Experience with maintaining base data within a large ticket system:
ServiceNow CSDM
BMC Foundation
BMC Atrium CMDB
Service modelling
Ability create KPIs Reports (e.g., SQL, APEX, QlikView, Qlik Sense, Tableau)

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ITSM (IT Service Management) Foundation Data Specialist

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