ITSM (IT Service Management) Foundation Data Specialist

SUMMARY:
Our client is urgently looking for an ITSM (IT Service Management) Foundation Data Specialist to join their team.

POSITION INFO:

Minimum Years of Experience:

• Information Technology Qualification in IT Service Management (ITSM)
• 10 to 15 years working experience with ITSM Platforms
• ITIL process knowledge and work experience (Required)

Minimum Qualification Required:

• Relevant IT / Business Degree

Role Tasks:

• Design, document, operate and maintain the foundation / base data (e.g., Organization. People, Support Group, etc.) of an ITSM Platform, for an Enterprise Environment.
• Training and Knowledge sharing of our Key-Users.
• Documentation of IT processes and their structures in the ITSM System.
• Consult and support the DevOps Teams and Process Owners in creating structures in Ticket System to match operational structures, modelling services and attaching SLAs
• Supporting the DevOps Teams and Process Owners in providing Operational Data (e.g., Ticket SLA etc.)
• Ensure, drive, and improve governance and the quality of foundation data in the ITSM System.

Generic Technical / Functional skills:

• High-level understanding of IT Infrastructure and Operations
• Prior experience in IT Processes, Operation and IT Service Management
• Broad understanding of Enterprise Architecture concepts
• Experience with ITIL
• Experience with the Agile Methodology
• MS Office, Atlassian Jira & Confluence
• Understanding of the clients Processes and tools (advantageous)

Specific Technical / Functional skills:

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