ITSM (IT Service Management) Foundation Data Specialist

Recruiter:

Indsafri

Job Ref:

JHB000187/S

Date posted:

Thursday, September 9, 2021

Location:

Johannesburg, South Africa

SUMMARY:
Our client is urgently looking for an ITSM (IT Service Management) Foundation Data Specialist to join their team.

POSITION INFO:

Minimum Years of Experience:

Information Technology Qualification in IT Service Management (ITSM)
10 to 15 years working experience with ITSM Platforms
ITIL process knowledge and work experience (Required)

Minimum Qualification Required:

Relevant IT / Business Degree

Role Tasks:

Design, document, operate and maintain the foundation / base data (e.g., Organization. People, Support Group, etc.) of an ITSM Platform, for an Enterprise Environment.
Training and Knowledge sharing of our Key-Users.
Documentation of IT processes and their structures in the ITSM System.
Consult and support the DevOps Teams and Process Owners in creating structures in Ticket System to match operational structures, modelling services and attaching SLAs
Supporting the DevOps Teams and Process Owners in providing Operational Data (e.g., Ticket SLA etc.)
Ensure, drive, and improve governance and the quality of foundation data in the ITSM System.

Generic Technical / Functional skills:

High-level understanding of IT Infrastructure and Operations
Prior experience in IT Processes, Operation and IT Service Management
Broad understanding of Enterprise Architecture concepts
Experience with ITIL
Experience with the Agile Methodology
MS Office, Atlassian Jira & Confluence
Understanding of the clients Processes and tools (advantageous)

Specific Technical / Functional skills:

Experience with maintaining base data within a large ticket system:
ServiceNow CSDM
BMC Foundation
BMC Atrium CMDB
Service modelling
Ability create KPIs Reports (e.g., SQL, APEX, QlikView, Qlik Sense, Tableau)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

ITSM (IT Service Management) Administrator
Location: Pretoria
Salary: Neg
itsm (it service management) Administrator
20 days ago

Senior Digital Workspace Technical Engineer
Location: Johannesburg
Salary: Monthly
Are you a Senior Digital Workspace Support Engineer with a passion for enterprise platforms, workflow automation, and business process improvement? This is an exciting opportunity to take ownership of critical enterprise applications, drive digital transformation initiatives, and deliver innovative solutions that enhance productivity across the organisation.
11 days ago

Senior Helpdesk Support Technician
Location: Pretoria
Salary:
We are seeking an experienced Senior Desktop Support Technician to provide advanced technical support and ensure employees remain productive through reliable, secure, and efficient technology services. This role will serve as an escalation point for complex technical issues, support endpoint management and security, mentor junior technicians, and contribute to the continuous improvement of it supp...
18 days ago

ServiceNow Specialist / Administrator (BAU Support)
Location: Sandton
Salary:
20 days ago

Customer Service Manager
Location: Johannesburg
Salary: MR Monthly
Location: Woodmead, Gauteng Position Overview My client is looking for an experienced Customer service Manager to manage key customer portfolios and act as the primary point of contact for all service-related matters.
24 days ago

Operations Engineers
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Strong expertise in configuration management tools (e.g., Ansible, Puppet, Chef, Salt)Proven automation skills using scripting and programming languages (e.g., Python, Bash, PowerShell)Deep knowledge of CI/CD pipelines and tooling (e.g., Jenkins, GitLab CI, GitHub Actions)Solid understanding of infrastructure as code (IaC) technologies (e.g., Terraform, CloudFormation)Experience w...
26 days ago

2043 Operations Engineer (Senior)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Strong expertise in configuration management tools (e.g., Ansible, Puppet, Chef, Salt)Proven automation skills using scripting and programming languages (e.g., Python, Bash, PowerShell)Deep knowledge of CI/CD pipelines and tooling (e.g., Jenkins, GitLab CI, GitHub Actions)Solid understanding of infrastructure as code (IaC) technologies (e.g., Terraform, CloudFormation)Experience w...
27 days ago

SAP BW4 Developer | Midrand | Permanent
Location: Midrand
Salary:
46 days ago

Enterprise Systems Technology Manager | Midrand | Permanent
Location: Midrand
Salary:
46 days ago

IT Operations Manager
Location: Johannesburg
Salary:
90 days ago

ITSM (IT Service Management) Foundation Data Specialist

Similar jobs you might be interested in:

Create a free job alert for ITSM (IT Service Management) Foundation Data Specialist in Johannesburg