Internal Account Manager - Midrand

SUMMARY:
Internal Account Manager - Midrand - Cyber Security

POSITION INFO:

Job Purpose

The Internal Account Manager is responsible for delivering high-quality operational and partner support within the cybersecurity distribution business. This role serves as a key liaison between channel partners and internal teams, ensuring the efficient management of partner inquiries, quotations, order processing, and post-order support. The position requires strict adherence to service-level agreements (SLAs), accuracy in transactional execution, and comprehensive documentation within the company’s CRM system.

Key Responsibilities and duties

• Serve as the primary operational point of contact for assigned channel partners, ensuring professional, timely, and consistent communication.

• Respond to partner inquiries in accordance with the established two-hour SLA, maintaining service excellence standards.

• Prepare, validate, and issue accurate pricing quotations in alignment with approved commercial frameworks and internal processes.

• Manage order placement activities, ensuring completeness, accuracy, and compliance with company policies.

• Provide proactive and timely updates to partners regarding order status, stock availability, and estimated delivery timelines.

• Maintain accurate and up-to-date records within the CRM system, including partner opportunities, activities, and pipeline status.

• Coordinate with internal sales, operations, logistics, and vendor teams to resolve partner requests and escalate issues as required.

• Support partners with product-related information and transactional guidance, referring advanced technical or commercial matters to appropriate internal stakeholders.

Education and Experience:

• Matric

• 2+ years of experience in account management, sales support, or a similar role.

• Experience in IT distribution, channel sales, or vendor management is advantageous.

• Familiarity with Cyber Security Vendor products and processes

• Listening and understanding

• Fluency in English

• Attention to detail is a large requirement

Key Competencies and expectations

• Demonstrated ability to communicate effectively and professionally with internal and external stakeholders.

• Strong organizational and prioritization skills, with the ability to manage multiple concurrent tasks in a fast-paced environment.

• High level of attention to detail, ensuring accuracy across quotations, orders, and system records.

• Analytical and problem-solving capabilities, with a structured and solutions-oriented approach.

• Proficiency in CRM platforms and related business systems; experience in distribution or cybersecurity environments is preferred.

Salary +- R22 500pm

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