Key Accounts Controller – Logistics Sector (Cape Town)

SUMMARY:
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POSITION INFO:

A well-established and growing logistics business is seeking a Key Accounts Controller to support the servicing and administration of key client accounts within a fast-paced operational environment.

This role is best suited to an individual with hands-on experience in logistics, warehousing, or distribution, who understands the importance of accuracy, responsiveness, and structured processes in delivering consistent customer service.

Role Overview

You will play a critical role in supporting the Business Development function by managing day-to-day client interactions, coordinating quote preparation, and maintaining accurate account records.

This is a process-driven, operational support role, requiring strong attention to detail and the ability to manage multiple client requests simultaneously.

Key Responsibilities

• Manage inbound queries from existing key account clients relating to:

  • Pricing and quotes

  • Service availability

  • Delivery and operational queries

• Assist with the preparation and tracking of client quotes using rate cards and approved pricing structures

• Maintain accurate and up-to-date customer records and CRM data

• Follow up on outstanding queries, quotes, and service-related matters

• Escalate non-standard requests or complex issues appropriately

Minimum Requirements

• 3–5 years’ experience in a customer service, internal sales support, or account administration role within logistics, freight, warehousing, or distribution

• Proven experience working with:

  • Pricing structures, quotes, or rate cards

  • Operational or service-related customer queries (not sales campaigns)

• Strong administrative capability with a high level of accuracy and attention to detail

• Ability to manage multiple tasks in a structured and organised manner

• Professional communication skills, particularly in handling client queries calmly and efficiently

Key Competencies

• Detail-oriented with a strong focus on accuracy

• Reliable, consistent, and able to follow through on tasks

• Comfortable working in a fast-paced, operations-driven environment

• Able to work independently while supporting a broader commercial team

Important Note

This role is focused on existing client service, account support, and operational coordination.
It is not a call-centre or outbound sales position.

Applications

Interested candidates are invited to submit their CV online or via email to:

If you have not received feedback within 10 days of the closing date, please consider your application unsuccessful.