Key Accounts Manager - Casinos

Recruiter:

CFS Recruitment

Job Ref:

PTA000253/RC

Date posted:

Wednesday, May 28, 2025

Location:

Johannesburg, South Africa

Salary:

55000 Monthly

SUMMARY:

We are hiring a Key Accounts Manager with a focus on Casinos to build and nurture relationships with our casino clients. This role requires strategic thinking to drive revenue and ensure customer satisfaction.

POSITION INFO:

Key Accounts Manager - Casinos

Reporting To: Managing DirectorSeniority Level: Mid Career (4 - 6 yrs exp)Type: Permanent

Duties and Responsibilities:

Develop and maintain strong relationships with all our casino customers, ensuring their needs are met promptly and effectively.
Conduct regular site visits to understand customers' operations and provide tailored casino solutions.
Act as the liaison between our casino customers and the internal team to address any operational issues.
Coordinate technical-related issues with our technical support team for resolution.
Support customers in understanding the technical aspects of the EGMs, ensuring they can operate the EGM’s effectively.
Identify opportunities to increase revenue through game performance management and upgrades.
Develop and implement strategic account plans to expand the company's footprint within performing casino operations.
Collaborate with Aristocrat to ensure customers are informed of new product offerings.
Oversee EGM installations ensuring minimal disruption to the customer’s operations.
Manage lease agreement contract renewals and negotiations aligning customer needs with company profitability.
Provide regular feedback to the Managing Team on customer needs, industry trends, and escalations to Aristocrat.

Qualifications and Skills:

Sectors: Information TechnologyFunctions: Key Account Manager Qualification Types: DiplomasQualifications: National Diploma: Electronic EngineeringSkills: Minimum 5 years Gaming Operations experience, strong planning and decision-making ability, excellent communication skills, and general business acumen.

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