L1 /L2 Engineer

SUMMARY:
Our client in the telecommunications sector is seeking a L1 /L2 Engineer on a contract duration of 6 months.

POSITION INFO:
Essential Job Functions

• Problems/Issues/Defects Recording and Dissemination
• Diagnostics of Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications (internal and external)
• Bill run execution and Support
• Deployment Support
• UAT and Post-Production testing support.
• Flexibility to work in shifts.

• Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.
• Good Analytical Skills
• Knowledge on Shell scripting
• Knowledge on Rancher and Docker is an advantage.

• 0-4 yrs
• Minimum Qualification / Education
• Bachelor’s degree in computer science or equivalent
• Knowledge of Service offering
• Knowledge of BSS operating procedures, CRM and Billing
• Telecom Software
• BSS solutions for billing and customer care domain
• Must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
• Ready to travel to customer sites.