Logistics & Systems Support Specialist

SUMMARY:
We are looking for a detail-oriented and analytical Logistics & Systems Support Specialist to support a high-performance logistics software platform used in fast-paced, high-volume environments. This role is ideal for someone with hands-on freight forwarding or customs clearing experience who enjoys solving complex operational and system-related challenges.

About the Role
You will provide end-to-end application support across logistics workflows, ensuring seamless system usage for customers. This includes investigating issues, identifying root causes, and driving resolutions across operational, customs, and financial processes.

POSITION INFO:
Key Responsibilities

• Resolve customer queries via phone and ticketing system across multiple logistics modules
• Investigate system issues by analysing shipment data, customs records, and transaction history
• Recreate issues to identify root causes (not just symptoms)
• Escalate complex cases to development teams with clear, structured documentation
• Test new system features and provide feedback before release
• Provide remote guidance and training to users on system workflows
• Identify recurring issues and contribute to process and system improvements

• Estimates, Forwarding (Imports & Exports), Purchase Orders
• Customs Brokerage, Transport, Cargo Dues
• Warehousing, Invoicing, Reporting

• Grade 12 (Matric)
• Minimum 3+ years’ experience in freight forwarding or customs clearing
• Strong understanding of end-to-end logistics workflows
• Ability to analyse transactions and identify system/data issues
• Strong communication skills (written and verbal)
• Ability to work on-site in Isando, Kempton Park
• Own reliable transport

• Strong knowledge of customs processes, tariff codes, and Incoterms
• Ability to diagnose and resolve issues independently
• High attention to detail, especially with operational and financial data
• Strong problem-solving and critical thinking skills
• Ability to manage multiple support tickets in a fast-paced environment
• Confident communicator across technical and operational teams

• Experience working with logistics or ERP systems
• Exposure to customs declaration processes and regulatory systems
• Experience with shipment costing, invoicing, or operational finance
• Resolving issues efficiently with minimal escalation
• Identifying root causes and reducing repeat queries
• Providing clear, actionable insights to both customers and developers
• Improving system usage through proactive support and guidance
• If you thrive in a problem-solving role and have a strong logistics background, this is an excellent opportunity to step into a more technical, impactful position.