Manager: Office Support

SUMMARY:

To provide comprehensive and strategic support to the Chief Risk Officer by providing day-to-day oversight of operational matters and supporting the long-term planning, execution and measurement there-of.

To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for vario...

POSITION INFO:
To provide comprehensive and strategic support to the Chief Risk Officer by providing day-to-day oversight of operational matters and supporting the long-term planning, execution and measurement there-of. To monitor, evaluate and measure the timeous implementation of strategic objectives in the division and prepare presentations for various boards and committees where required. Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and identifying trends for business improvement and risk management purposes. Support the co-ordination, planning and alignment of divisional activities. Be a sounding board to leadership and staff alike to drive innovation, enhancements and integration of processes for optimal functioning in the Division Qualification Relevant commercial or technical degree Post graduate degree would be an advantage Knowledge Skills The preferred candidate will have a minimum of 5 - 8 years’ experience in field of discipline. Experience in State Owned Entities or development finance entities and understanding of all applicable legislative and governance principles is preferred Understanding of sustainable banking imperatives and environmental, social and governance requirements would be an advantage Exemplary self-leadership. The candidate must have absolute commitment towards the values of the Corporation. Experience working in a high-level collaborative environment. Proven track record of effectively interacting with senior management. Knowledge of Microsoft Word, Advanced Excel and PowerPoint. Practical knowledge of SAP will be an added advantage. Financial \/Shareholder Returns To facilitate the management the divisional budget and cost centres. Consolidating budget reports in the division. To assist in reporting activities and preparing comparative reports together with narrative recommendations. Internal \/ Operational Processes To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives. To create and maintain cross-departmental relationships To assess inquiries directed to the Divisional Executive determine the proper course of action and delegate to the appropriate individual to ensure resolution achieved. Participate in strategy formulation and implementation for the division. Provide strategic advice and support on policy matters. Assist with reporting on various operational activities. Analyse trends and provide recommendations for remediation. Prepare Management information reporting and table analysis at key governance forums. Monitor and evaluate divisional performance and ensure measure\/interventions are put in place. Effectively formulate and implement systems and procedures to ensure compliance and provide innovative solutions to take the Division forward, generating ideas for improvement of cross functional processes or resolution of complex matters. Ensure plans are crafted and processes developed and implemented to evaluate the impact of implementation of changes made, including taking responsibility for overseeing and reporting on this evaluation. Formulate and prepare presentations for the CRO. Participate in corporate strategic initiatives\/projects. Research and provide specialist knowledge and advice to the CRO relating to all operational aspects. Corporate Strategic Alignment To participate in and support Corporate Initiatives. To formulate and implement innovative ways to improve Customer focus Monitor and evaluate divisional strategic priorities and preparation of reporting and presentation requirements. Customer Focus Stakeholder Management Develop and build relationships with internal and external clients. Build a network of relationships, across the departments, to enable achievement of goals and objectives. Ensure effective client experience management to optimise client experience across all touch points. Learning, Leadership People Growth Keep up to date with latest developments (conferences and sector forums) To research best practice measures. Take responsibility for personal development and growth. Promote the sharing of knowledge and best practice in the division. TECHNICAL\/FUNCTIONAL COMPETENCIES Business acumen Results and solution orientated Planning and organizing Leadership and managerial skills. Monitoring, evaluation and report writing Risk identification and mitigation Ability to understand, integrate and manipulate complex sets of facts. BEHAVIOURAL COMPETENCIES Excellent verbal and written communication Confidence and ability to communicate effectively Ability to build effective relationships Diverse Stakeholder Management Negotiation and influencing capability. Ability to follow through with initiatives. Ability to work strategically and collaboratively across teams. Sense of urgency and can-do attitude. Flexible and able to deal with ambiguity. Ability to manage multiple competing priorities   IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.