Operations Manager

SUMMARY:
Ensures efficient and effective night operations at the Distribution Centre

POSITION INFO:
Responsibilities – Operational Oversight

• Manage all warehouse operations during night shift, including receiving, replenishment, picking, and staging
• Ensure smooth handover processes between day and night shifts
• Monitor and report on night shift performance, highlighting risks or delays

• Lead, supervise, and develop a team of warehouse operators across various night functions
• Monitor staff attendance and timekeeping
• Address team issues and motivate for peak performance

• Oversee stock rotation FIFO, temperature control, and bin accuracy
• Ensure accurate capturing of stock movements in the WMS
• Coordinate and verify nightly stock counts and adjustments

• Enforce all PPE and safe working practices on shift
• Ensure adherence to food safety, hygiene, and equipment use protocols
• Conduct safety checks and audits and report any incidents or non-conformances

• Maintain high standards for order accuracy and loading readiness
• Investigate any picking discrepancies or damage occurring on shift
• Ensure pre-loads are correctly staged and trucks are prepared for on-time morning dispatch

• Provide nightly performance updates and KPI tracking
• Maintain clear communication with the day Logistics Manager and other stakeholders
• Capture key incidents or observations in shift handover documents

• Strong leadership and people management
• Attention to detail
• Analytical thinking and problem solving
• Safety consciousness
• Communication and collaboration
• Reporting and documentation skills
• Customer focus
• Integrity and resilience
• Effective time management
• Management for results
• Self-management skills
• Strong technical knowledge of fleet related matters
• Embody the organisational values

• Grade 12 and computer literacy
• Ability to read, write, speak, and understand Afrikaans and English
• Minimum 3 years experience in warehouse supervision or night shift leadership in a logistics environment
• Experience in chilled and frozen warehouse operations
• Proficient in WMS and MS Office
• Valid forklift or pallet jack licence is advantageous

• Order pick accuracy and productivity
• Truck staging and readiness
• Shift handover quality
• Staff attendance and performance
• Stock accuracy and rotation adherence
• Safety compliance and incident reporting