Operations Manager (Education Industry) – Durban

Recruiter:

Career Circuit

Job Ref:

Operations Manager (..

Date posted:

Thursday, May 12, 2022

Location:

Durban, South Africa

Salary:

Market Related

JOB SUMMARY:
Operations Manager (Education Industry) – Durban

JOB DESCRIPTION:

The Operations Manager is responsible for training delivery and manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations. The Operations Manager will ensure that policies, procedures, and standards are followed and maintained.

Key Performance Areas and Indicators:

ØManagement:

ØManages the day-to-day functions, efficiency, and deliverables of the Operations Dept.

ØManages Programme Managers to a learner capacity of 1000.

ØManages interdepartmental relationships between the Operations Dept and other Dept’s.

ØEnsures the successful execution of training fulfilment, at all training locations.

ØManaging team performance, developing & ensuring the team remains skilled and motivated.

ØEffectively delegating authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of direct reports.

ØManage proposals including implementation, tracking and relationship management.

ØMonitoring and Support:

ØMonitor and evaluate training programs, processes and workflows for quality and effectiveness and make specific recommendations for improvement of Dept performance.

ØGives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

ØEnsures Senior Programme Managers stay within their allocated 350-learner capacity at commencement of employment, subject to an increase in the number of learners.

ØEnsures that resources are always available for upcoming projects.

ØEnsures that Snr Programme Managers with 500 learner capacity are allocated 1 resource.

ØProcesses:

ØTo develop and review processes. To ensure process efficiency.

ØTo ensure all changes in operational processes are communicated to the team and all working practices/communications are aligned to the new practices.

ØReporting:

ØTo provide various reports which support general operational activity

ØTo ensure quality data input is monitored and accurate, paying attention to data which will impact on the operation and where appropriate audit the input/outputs.

ØSubmit timely administrative reports in accordance with company procedure requests.

ØThird party relationships:

ØTo act as a liaison with third party suppliers e.g. external facilitators.

ØEstablishing and maintaining effective working relationships with clients and internal stakeholders for successful implementation and maintenance of client programmes.

ØAuditing:

ØTo make regular checks of academic staff/ service providers performance.

ØConduct regular evaluations to identify areas for improvement in program offerings.

ØQuality assessment of client servicing and academic supplier performance.

ØCustomer Service:

ØClient management.

ØEnsure that the team responds to client/learner queries in line with standards set and agreed response times.

ØCompile statistics relating to client service performance and produce a variety of reports to analyse data and identify key areas where improvement is required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

General Manager Operations
Location: Durban
Salary: R110 000
REGIONAL operations LEADER
8 days ago

Operations Manager - Industrial
Location: Durban
Salary:
A client leading in the engineering sector is seeking an operations manager Industrial to be based at its durban office, reporting directly to the Managing Director. The successful candidate will be responsible for managing, co-ordinating, organising and implementing various objectives in the industrial division to meet organizational goals, and to ensure the business unit’s profitability an...
23 days ago

Operations Manager
Location: Durban
Salary:
36 days ago

Executive operations manager
Location: Pietermaritzburg, Kwazulu-natal
Salary: R 50,000 Monthly
Our client is looking for a experienced executive operations manager capable of optimizing production efficiency, ensuring safety, quality, and driving continuous improvement.
44 days ago

Operations Manager
Location: Pietermaritzburg, Kwazulu-natal
Salary: R45,000- R50,000
We are seeking an experienced operations manager to join our client''s team in the fast food industry. The successful candidate will be responsible for overseeing the daily operations of multiple restaurants, driving business growth, and ensuring exceptional customer experiences.
45 days ago

Country Operations Manager
Location: Durban
Salary:
57 days ago

Pharmacist (3 Month Temporary Contract - WITS NCDRD)
Location: Pietermaritzburg
Salary: Monthly
Background: South Africa is facing a rapidly increasing prevalence of non-communicable diseases (NCD's)To meet the challenge of NCD's, a unique collaboration of Wits Faculty of Health Sciences specialists, epidemiologists, molecular biologists, and The National Cancer Registry has formed a multidisciplinary divisionThe Non-Communicable Diseases Research Division (NCDRD) was launched in 2017 w...
1 day ago

Finance Manager
Location: Durban
Salary: Market Related
Finance manager
6 days ago

Supervisor
Location: Durban
Salary: Market related Monthly
The group is a market leader in roll-on/roll-off (Ro Ro) shipping and vehicle logistics, managing the distribution of cars, trucks, rolling equipment and breakbulk to customers all over the world.The company operates around 125 vessels servicing 15 trade routes to six continents, a global inland distribution network, 66 processing centers and seven marine terminals.
14 days ago

Regional Sales Manager
Location: Umhlanga Rocks
Salary:
37 days ago

Operations Manager (Education Industry) – Durban

Similar jobs you might be interested in:

Create a free job alert for Operations Manager (Education Industry) – Durban in Durban