Operations and Product Manager

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002333/Lara

Date posted:

Monday, June 1, 2026

Location:

Cape Town, South Africa

SUMMARY:
A well-established luxury touring operation is seeking a driven and experienced OPERATIONS & PRODUCT MANAGER to lead their touring team and elevate the guest journey from the ground up

POSITION INFO:
This is a senior, multifaceted role suited to a seasoned travel professional who thrives in a fast-paced environment and brings both operational precision and genuine product passion to the table. The successful candidate will oversee fleet and guide management, shape product offerings, and ensure a seamless, high-touch experience for every guest- before and throughout travel. Core Criteria: Minimum 8-10 years' experience in the travel and tourism industry in a sales or direct client-facing role Valid Tourist Guide Certification for the Western Cape with PDP Tertiary qualification in Travel & Tourism or Hospitality (Matric with Maths essential) Excellent product knowledge of Southern and East Africa, with personal travel experience on luxury circuits advantageous Proficient in Microsoft Office; strong written and verbal English communication Strong problem-solving ability with a proactive, level-headed approach and high empathy Detail-oriented with a guest-first mindset and the ability to deliver efficient, credible solutions A genuine passion for wildlife, conservation, and sustainability Core Responsibilities: Oversee and manage the operations team, including scheduling, weekend shifts, and annual leave Manage all aspects of the vehicle fleet - maintenance, cleanliness, tracking systems, refuelling procedures, and incident handling Interview, brief, and coordinate ongoing training for guides; monitor performance through guest feedback and regular communication Oversee After Hours operations and ensure smooth incident management Develop and grow the touring product offering by sourcing new experiences, building supplier relationships, and assisting with contracting and rate negotiations Maintain up-to-date knowledge of restaurants, activities, and new offerings in and around Cape Town and surrounding areas Support reservations consultants with itineraries, guide allocations, and restaurant recommendations Attend trade shows, present product webinars, and personally guide agent and staff familiarisation trips Maintain all marketing content across relevant platforms including WETU, intranet, and the company website Oversee guide reconciliations, supplier invoice approvals, and ensure correct payment procedures are followed

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Financial Manager
Location: Cape Town
Salary: 1 300 000 Annually
A leading fintech company is looking for the Financial manager to oversee financial operations, reporting, compliance, and financial planning for the company. This role will be responsible for treasury oversight, audit management, forecasting, regulatory compliance, and financial operations across multiple African jurisdictions, while supporting a complex multi-entity structure and driving strong ...
1 day ago

Cold Store Manager Ref: 4283
Location: Cape Town
Salary:
A rewarding career opportunity is available within the agri-processing sector for a Cold Store manager based in the Western Cape. Advance your career today.
3 days ago

Retail Outlet Manager - Cape Town
Location: Capetown
Salary: Basic, com plus company vehicle
A dynamic, hands-on Retail Outlet manager is needed to oversee a busy retail depot in Cape Town. Role involves driving sales, managing staff, ensuring customer service, and operational discipline. Full-time, permanent position.
3 days ago

Retail Butchery Manager (Durbanville)
Location: Cape Town
Salary: Monthly
Retail Butchery manager – Cape TownDurbanvilleMinimum RequirementsProven experience managing a full butchery or retail storeStrong knowledge of meat cuts, butchery processes, and product handlingExperience in stock control, purchasing, and supplier managementSolid understanding of retail operations and financial controlsStrong leadership and team management skills3-5 years' experience in a s...
4 days ago

Retail Butchery Manager
Location: Cape Town
Salary:
4 days ago

Site Supervisor
Location: Parow
Salary: To be discussed
Bilnor Staffing Solutions' client in the water treatment sector is seeking a qualified and experienced Site Supervisor at the company's operations at Simba (PepsiCo) in Parow. The incumbent will report to the operations manager and will be responsible for supervising and managing plant operations for the Primary Treatment Area (Screens, EQ, Clarifier, DAF) and Secondary Treatment (MBR, RO) and all...
8 days ago

PET Process Technician
Location: Cape Town
Salary: 39 000 Monthly
Our client specializes in the manufacture of packaging for personal care, household, pharmaceutical, and food & beverage markets.They are looking for a Process Technician to join their team.Process Technician to ensure production equipment is in good operating conditions and well maintained.Ensure correct setting of machine. Do fault analysis in case of malfunction or rejects.
8 days ago

Site Supervisor (Contract), Parow
Location: Cape Town
Salary:
Our client has a vacancy for a Site Supervisor, for a 12-contract role, based in Parow, Western Cape.
9 days ago

Site Supervisor
Location: Parow
Salary:
Our client in the Water Solutions industry is seeking a Site Supervisor in Parow
9 days ago

Digital Marketing Manager - Cape Town
Location: Cape Town
Salary: Monthly
Our Client is seeking to employ a Digital Marketing manager to their team at their offices based in Montague Gardens, Cape Town.Purpose of the Role:To lead the digital marketing, social media, and e-commerce initiatives by driving brand growth, customer engagement, and commercial performance through content creation, paid advertising, and data-driven marketing strategies.
10 days ago