Payment Network Support Specialist (CH1215)

SUMMARY:
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POSITION INFO:

Our client, a leading payments service provider, has an exciting opportunity for a Payment Network Support Specialist to support network operational processes within a fast-paced payments environment.

The role requires strong attention to detail, analytical ability, and the capacity to work with multiple data sources while supporting time-sensitive operational requirements. The ideal candidate is highly organised, proactive in resolving discrepancies, and able to work accurately in a data-driven environment.

Responsibilities include:

• Support network onboarding processes and rollouts
• Compile and maintain accurate network and biller-related information
• Validate and reconcile fee schedules against active, dormant, and pending network configurations
• Cross-reference data across internal systems such as Portal and MINT, as well as external fee sheets
• Manage relevant portals and inboxes and ensure compliance with onboarding and documentation requirements
• Liaise with internal teams regarding network onboarding and biller activations
• Coordinate biller and merchant activation, deactivation, and configuration changes across networks
• Escalate operational issues or discrepancies where necessary
• Ensure the accuracy and integrity of network related data across systems
• All other tasks related to the role

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification
• 3 – 5 years’ experience in a similar customer support, operational, or data-focused role
• Advanced working knowledge of Microsoft Excel, including formulas such as VLOOKUP, XLOOKUP, pivot tables and working across multiple datasets
• Experience in the Financial Services industry with a on the payments industry is highly advantageous
• Valid driver’s license and reliable transport
• Fluent in English. Any additional language will be seen as beneficial focus 

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.