Qualified Service Manager - Johannesburg North

SUMMARY:
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POSITION INFO:

Our client, a reputable dealership based in the Johannesburg North area, is seeking to appoint a Qualified Service Manager to lead their service department. The ideal candidate will be experienced, driven, and committed to delivering exceptional customer service and operational efficiency.

Minimum Requirements:

• Matric is Essential
• Relevant Automotive Technical Qualification – Essential (Trade Tested Motor Mechanic or equivalent)
• Previous experience as a Service Manager – Minimum 3–5 years
• Experience with Ford vehicles and systems – Highly advantageous
• Strong leadership, management, and communication skills
• Proven ability to meet performance targets and manage customer satisfaction
• Computer literate (Kerridge/CDK, Automate or similar DMS experience preferred)
• Valid driver’s license
• Clean criminal record.

Key Responsibilities:

• Oversee the daily operations of the service department
• Manage a team of technicians and service advisors
• Ensure high levels of customer satisfaction and service quality
• Drive profitability and performance targets
• Maintain compliance with manufacturer standards and company policies
• Handle escalated customer issues and ensure resolution
• Monitor service workflows, parts usage, and workshop productivity
• Manage warranty claims and ensure accurate documentation

Preferred Attributes:

• Knowledge of Ford systems and processes
• Strong problem-solving and decision-making skills
• Excellent organizational and time-management abilities
• Customer-focused with a hands-on leadership style