Quality & SHEQ Officer

SUMMARY:
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POSITION INFO:
Package : R25,000 – R30,000 per month total cost to company, including benefits Reporting to : SHEQ Manager THE OPPORTUNITY Our client is seeking a capable Quality and SHEQ Officer to support and continuously improve quality, safety, health and environmental standards across its manufacturing operations. This is a quality-led position , with approximately 70% of the role focused on Quality Assurance and 30% focused on Safety, Health and Environmental responsibilities . The successful candidate will help maintain compliance with ISO standards, customer specifications and internal quality requirements while supporting the implementation and continuous improvement of robust Quality Management Systems. KEY RESPONSIBILITIES Quality Management and Compliance Promote a strong quality culture throughout the factory. Maintain and support the Quality Management System. Support the implementation and maintenance of ISO 9001 requirements. Ensure compliance with customer specifications, product standards and internal quality requirements. Maintain quality procedures, work instructions, records and manufacturing documentation. Manage document control and record-keeping processes. Ensure quality standards are understood and applied across departments. Support product validation and new product introduction activities. Maintain effective product traceability systems. Support internal, external and supplier quality audits. Quality Control and Process Verification Conduct routine product, process and GMP audits. Perform product inspections and process verification activities. Verify adherence to Standard Operating Procedures. Monitor compliance across converting, printing, packaging and palletising processes. Verify product specifications, including sheet count, dimensions, weight, embossing, print quality and packaging standards. Support the calibration and verification of measuring equipment. Assist with product hold, release and disposition processes. Participate in supplier quality assessments and investigations when required. Non-Conformance and Continuous Improvement Identify, segregate and control non-conforming products. Investigate customer complaints and internal quality concerns. Facilitate root cause analysis and structured problem-solving activities. Coordinate corrective and preventative actions and track them through to closure. Analyse quality data and identify trends requiring corrective action. Support production teams in reducing defects, waste and customer complaints. Identify opportunities to improve product quality, process capability and operational performance. Support Manufacturing Excellence and Cost of Poor Quality reduction initiatives. Participate in waste-reduction and efficiency-improvement projects. Promote GMP, 5S and good housekeeping practices. Safety, Health and Environmental Support Support the implementation of Safety, Health and Environmental policies and procedures. Conduct workplace inspections and SHE audits. Participate in Hazard Identification and Risk Assessments. Investigate incidents, near misses, unsafe acts and unsafe conditions. Monitor compliance with PPE requirements and safe working procedures. Participate in Health and Safety Committee activities. Support emergency preparedness activities and evacuation drills. Promote behavioural safety and safe working practices. Monitor environmental compliance, waste management and housekeeping standards. Support ISO 14001 and ISO 45001 compliance initiatives. Assist with monitoring contractor SHE compliance. Training and Employee Engagement Train and coach employees on quality standards, procedures and SHE requirements. Facilitate SHEQ awareness programmes and toolbox talks. Assist with competency assessments and skills verification. Ensure employees understand relevant quality standards and customer requirements. Support employee onboarding and induction relating to SHEQ requirements. Encourage employee participation in quality and safety initiatives. Reporting and Administration Maintain SHEQ records, registers and databases. Maintain records of customer complaints and non-conformances. Maintain audit schedules, findings and compliance records. Monitor quality and SHEQ KPIs and communicate performance results. Compile weekly, monthly and annual SHEQ reports. Prepare information for management review meetings. Attend and participate in operational, quality and SHEQ meetings. MINIMUM REQUIREMENTS National Diploma or Degree in Quality Management, Industrial Engineering, Food Technology, Safety Management, Environmental Management or a related field. A qualification incorporating a Quality Management component is strongly preferred . 3–5 years’ Quality or SHEQ experience within FMCG, tissue converting, paper converting or manufacturing. Strong hands-on experience in Quality Assurance and Quality Management Systems . Practical experience conducting quality inspections, audits and improvement initiatives. REQUIRED KNOWLEDGE Quality Management Systems ISO 9001 ISO 14001 ISO 45001 Good Manufacturing Practices Root Cause Analysis Statistical Process Control Manufacturing Excellence principles Auditing techniques Tissue converting processes and quality standards would be advantageous SKILLS AND ATTRIBUTES Strong analytical and problem-solving ability Excellent attention to detail Effective written and verbal communication Strong report-writing and documentation skills Auditing and inspection capability Root cause analysis and structured problem-solving skills Training and coaching ability Strong planning and organisational skills Data analysis and performance-reporting capability Computer literacy, including Microsoft Office and ERP systems Ability to influence and collaborate across different departments Results-driven approach with a focus on compliance and continuous improvement IDEAL CANDIDATE The ideal candidate is a hands-on Quality and SHEQ professional with strong Quality Assurance and QMS experience in a manufacturing environment. They are analytical, detail-oriented and confident working across production teams to improve quality, resolve non-conformances and maintain compliance. They should be comfortable balancing a predominantly quality-focused role with practical SHE responsibilities.