Quality Management Manager

SUMMARY:
A reputable manufacturing company is looking to employ a Quality Management Manager, The Quality Manager is responsible for ensuring that products, processes, and systems meet established quality standards, regulatory requirements, and company expectations (both local and global). The role focuses on developing, implementing, and maintaining quality management systems, conducting audits and inspections, and identifying opportunities for process improvements. They drive a culture of continuous improvement and quality awareness through training, coaching, and cross-functional collaboration, while investigating and resolving quality issues to prevent recurrence

POSITION INFO:
Duties and Responsibilities
Develop, implement, and maintain the company’s Quality Management System (QMS) in line with ISO 9001 and FSSC 22000 standards and regulatory requirements.
Maintain HACCP, risk assessments and prerequisite programmes.
Manage document control, specifications and change management.
Conduct internal and external audits, inspections, and assessments to ensure compliance with quality standards.
Identify quality issues, perform root cause analysis, and implement corrective and preventive actions.
Collaborate with production and engineering to improve processes and product quality.
Ensure allergen control and due diligence systems
Monitor key quality metrics and prepare reports for management and Global review.
Continuous Improvement and risk management- Train and mentor staff on quality procedures, standards, and best practices, lead non-conformance investigations and CAPA implementation, analyse quality trends and reduce rejects and waste, support environmental sustainability initiatives.
Lead Food Safety team and drive food safety culture, lead continuous improvement initiatives to enhance efficiency, reduce defects, and maintain compliance.
Customer Technical and quality support- investigate customer complaints and non-conformances, ensuring timely resolution, maintain compliance with customer and
Country-specific requirements, complete customer technical questionnaires, participate in customer audits, manage customer specifications and expectations.
QC Laboratory management including personnel responsibilities of direct reports in QC Lab, interpret microbiological, chemical and physical analysis, approve finish product for sale, manage calibration and verification systems and drive corrective actions from trend results
Actively facilitate and coordinate Global initiatives.
Managing regulatory affairs for imports and exports, ensure sanitation verification and environmental monitoring.
Liaise with Department of Agriculture and export certification authorities
Supplier and Raw Material Assurance including approve and monitor suppliers, maintain supplier quality agreements, verify incoming raw material compliance, support NPD with raw material and process approvals.

Experience Required
Total Quality Management in a food manufacturing environment: 10 years
Experience operating and managing ISO 9001 and FSSC 22000 system: 5 years
Proven track record of leading audits, inspections and continuous improvement initiatives (certification, customer, regulatory): 10 years
Experience in process improvement, root cause analysis, and corrective action implementation: 5 years
FCD Act and Appropriate regulations: 5 years
HACCP Team Leader or equivalent practical experience: 5 years
Strong working knowledge of food safety, quality and environmental legislation: 5 years.
Budgeting and resource management: 5 years
MS Office (intermediate to advanced): 5 years
Animal- derived or high -risk food product manufacturing- advantageous
Export certification and regulatory environments- advantageous
Nutraceutical/ pharmaceutical excipient ingredients- advantageous
Environmental and waste minimisation programmes- advantageous
Proven experience in (OHSACT) compliance- advantageous

Qualification
NQF 7 or higher -Degree in Food Technology or Food Science
ISO 9001 (Quality Management)
FSSC 22000
Six Sigma/ Lean Management
ISO 14001 (Environmental)- advantageous