Regional Operations Manager

SUMMARY:

PURPOSE

Regional Manager is ultimately responsible for effectively managing the company's delivery operations in a specific geographic region and aligning their regional outputs and performance targets with the business overall objectives. The role takes key accountability to engage with the clients at a specific level to...

POSITION INFO:

PURPOSE

Regional Manager is ultimately responsible for effectively managing the company's delivery operations in a specific geographic region and aligning their regional outputs and performance targets with the business overall objectives. The role takes key accountability to engage with the clients at a specific level to resolve operational challenges and planning. Furthermore, ensuring that key strategic initiatives are developed and implemented which will drive efficiencies and maintain or enhance the business’ competitive advantage in the market.

JOB OUTPUTS

• Accountable for regional performance outputs, detailed analysis, and reports; ensuring alignment with the overarching business goals and performance metrics as well as the customers’ key performance metrics and service level expectations.
• Manage the staffing models for different delivery verticals and ensure that contractor roles and responsibilities are clearly articulated and understood share the expected behaviours to achieve planned regional objectives and targets and drive an engaging and high-performance culture.
• Propose and provide inputs on policies and procedures. Implement ensure regional compliance with practices, policies, processes, systems and tools.
• Responsible for branding reputation and compliance regionally asset management per delivery vertical.
• Encourage maintain effective, clear and transparent communication. Curate the communication content and method of delivery as per broader communication framework.
• Establish and maintain cohesive strategic relationships with key internal and external stakeholders with a specific focus on client relationships e.g., head of operations manager (internal and client), regional managers (internal and client), vendors and partners(external) for the purposes of service improvement, customer service or collaboration for business improvement.
• Analyze regional performance and identify opportunities for consolidation and optimisation. Propose and implement strategies to optimize efficiency and productivity, including training and development programs, process improvements and solutions. 
• Build a motivated and engaged team, underpinned by company values and behaviours to ensure a high level of performance outputs.
• Maintain a trusted leadership and advisory role to the executive committee by offering input and advice on best risk practices and proactively informing the business of potential risks. 
• Seek opportunities to drive continuous improvement of the region and overall operation.
• Create and submit regional budgets in accordance with business plans and goals for approval.
• Ensure costs are actively tracked and variances managed.
• Responsible for asset and resource (tech, people and facilities) planning, allocation and management in accordance with business policies and procedures.  

 

Minimum Requirements (Experience Qualifications)

• Minimum B. Com in Business related field or similar (essential)
• Minimum of 5 -7 years of experience in management role within an operations environment essential of which 3 must be at a middle management level.
• Previous experience in logistics industry preferred.

Required Knowledge 

• Strong command of advanced MS office techniques and presentation skills.
• Skilled in advanced data analysis  
• Project planning management
• Operations management
• People management knowledge
• Customer service processes and management
• Market industry knowledge
• Brand management
• Risk management
• Cost controls
• Regulatory compliance knowledge
• Strategic planning and execution
• Change management practices principles
• Budgeting

Required Skills

• Excellent analytical data analysis skills
• Strong negotiation skills
• Excellent multitasking skills
• Resilient and able to work well under pressure.
• Strong problem-solving skills.
• Effective leadership skills.
• Expert stakeholder management skills
• Excellent at relationship building skills.
• Excellent written and verbal communication skills
• Rigorous time management skills.
• Financial management skills
• Excellent presentation skills

Required Competencies

• Strategic planner and thinker.
• Highly structured and organised.
• Deadline driven.
• Effective pragmatic.
• Ability to make decisions based on limited information.
• Ability to engage with stakeholders at all levels.
• Excellent interpersonal and organisational skills.
• Customer focused yet solution driven/delivery focused.
• Inquisitive, innovative, collaborative and intellectually courageous
• Exceptional self-motivation, energy, and drive
• Ability to manage several projects simultaneously.
• Ability to work under pressure and adapt to changing business needs and priorities.
• Proactive, resilient, and agile.