Regional Sales Manager

SUMMARY:
To maintain and grow the Company’s business in the target area by selling the Company’s products and services to the new and existing clients as well as manage the relationship with these clients to ensure they remain satisfied customers and use the products and services optimally. This should be achieved by appointing and managing Regional Sales Agents in the target area.

POSITION INFO:
Job Description:


Business Development: New Clients (direct and/or through Regional Sales Agents) 

• Find / Source community Leads. 
• Offer the company’s products and services to the communities, based on the company solutions pricing and usage terms and conditions. 
• Negotiate and close the deal with communities (enter into a Service Agreement). 
• Oversee the implementation of the solution at the client, ensuring it complies with best practice. 
• Provide the necessary training and support to the client to enable them to effectively use the system(s). 
• Coordinate client activation activities where applicable. 

• Actively manage the relationship with the existing clients. 
• Provide training and support services to clients on the company’s products. 
• The introduction and potential upsell of new features, modules, and/or solutions as and when it becomes available. 
• The general promotion of usage of the system(s), which include ensuring best practice system usage is applied as far as possible. 

• Report back to the company on a regular basis on sales progress and the status of active clients. This includes interfacing with the company client management tools & systems and attending company meetings and events. 
• Coordinate and manage the interaction between the different solutions and system and service providers, ensuring clients get a coordinated/managed solution. 
• Report back to the company any issues, concerns, and/or unhappiness with clients in order for it to be addressed timeously, to where possible, avoid cancellations. 
• Provide feedback to the company about product requests from clients, limitations experienced in current systems and competition and changes in their local marketplace. 

• Recruit Regional Agents as per the defined requirements. 
• Put team management processes, procedures and tools in place to manage the regional agents effectively (these are to interface/compliment the company assigned process, procedures & tools. 
• Actively manage the Agents to ensure effective execution of their tasks, with the overall objective to at all times meet the regional targets assigned by the company. 
• Deal with escalations/client exceptions. 
• Manage certain clients directly, which could include “high-profile” clients, “sensitive” clients or clients to which no agent has been assigned yet. 

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