Relief Travel Specialist

SUMMARY:
An Award-Winning Travel Company is looking for a RELIEF TRAVEL SPECIALIST

POSITION INFO:
A Relief Travel Specialist plays a vital role in ensuring seamless operations by stepping in to manage consultant desks during periods of leave, whether sick, annual, or educational. They handle requotes, proposals, and bookings with precision, while also assisting with brochure quotes, educational trips, and system testing. With strong destination knowledge, creative itinerary design skills, and a calm, professional approach, they maintain clear communication with agents, sales teams, and supplier partners. Driven by curiosity and a “can‑do” attitude, they uphold the values of care for people, land, and wildlife, ensuring exceptional service delivery at all times.

Core Criteria:

• 3–5 years inbound tour consulting experience required.
• Tourplan, WETU and Microsoft systems knowledge
• Strong knowledge of South Africa, Southern & East Africa.
• Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
• Excellent interpersonal skills and sense of urgency.
• Passionate about guest delight, diligent, and self-motivated.
• Willing to share knowledge, inspire others, and driven by motivation
• Administration-focused, creative, detail-oriented, adaptable, and resilient under pressure.
• Solid understanding of terms, conditions, product knowledge, and destinations.
• Knowledge of travel industry channels and markets.
• Business acumen for strategy and commercial decisions.
• Sales methodologies, problem-solving, and teamwork.

• Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
• Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
• Support system implementation and testing of new procedures.
• Chase provisional bookings and follow up on dead leads during quiet periods.
• Load bookings during peak periods and design creative itineraries.
• Maintain clear communication with agents, Sales, supplier partners, and colleagues.
• Participate in rotational emergency duty and weekly early/late shifts.
• Deliver calm, professional service to agents and guests.
• Uphold values of care for people, land, and wildlife.