Reservations Specialist

Recruiter:

Hospitality Hire

Job Ref:

CPT000251/AW

Date posted:

Thursday, June 4, 2026

Location:

Cape Town, South Africa

SUMMARY:

Reservations Specialist – All Segments

Location: Cape Town
Employment Type: Full-Time, Permanent

About the Role

A premium 4 and 5-star hotel is looking for a Reservations Specialist with the expertise to manage and convert reservations across all business segments. You will maximise room revenue, deliver exceptional customer service and act as a key liaison between guests, sales and operations, all while keeping every booking accurate and every guest experience seamless from first contact to arrival.

POSITION INFO:

What You Bring

Hospitality qualification or equivalent preferred
Minimum 3 to 5 years hotel reservations experience within a 4 or 5-star environment
Proven experience handling and converting all reservations segments
Strong knowledge of Opera (essential)
Proficient in Microsoft Office Suite
Excellent verbal and written communication skills in English
High level of attention to detail and accuracy
Exceptional administrative skills
Ability to work under pressure and meet deadlines
Flexible availability including weekends and public holidays

What You Will Do

Manage all reservation enquiries across all business segments
Process, modify and confirm reservations accurately via email, telephone and online platforms
Monitor room inventory, availability, rates and booking patterns to maximise occupancy and revenue
Handle cancellations, amendments, no-shows and rebookings efficiently
Liaise with Sales and Events teams on contracts, allocations, room blocks and cut-off dates
Manage rooming lists, billing instructions, deposits and special requests for groups
Prepare daily, weekly and monthly reservations reports
Upsell room categories and hotel services where appropriate
Collaborate with Front Office, Housekeeping, Sales and Finance teams for seamless guest experiences

Ensure all payments, deposits and billing instructions are processed correctly

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