Retail Branch Manager

SUMMARY:
To manage and grow the branch by overseeing daily retail operations, driving sales performance, maintaining stock control, and ensuring excellent customer service.

The role involves actively engaging with customers and staff on the shop floor, achieving branch targets, improving operational efficiency, and ensuring compliance with company policies and procedures.

POSITION INFO:
Minimum Requirements: Qualifications & Experience Matric \/ Grade 12 Minimum 5 years' retail branch management experience Valid driver's licence Must reside within approximately 15-20 km of the branch Knowledge & Skills Proven sales ability and a track record of achieving sales targets Strong customer service, communication, and relationship-building skills Product and application knowledge, including the ability to read and interpret product catalogues Computer literacy, particularly MS Office Strong administrative and financial management skills Staff leadership, performance management, and team development capabilities Excellent organisational, analytical, and problem-solving skills Fluent in English, with strong verbal and written communication skills Professional, well-presented, persuasive, and results-driven Key Responsibilities: Sales & Branch Performance Drive branch sales, profitability, and achievement of targets Monitor daily sales performance and staff productivity Promote priority stock items and drive product sales Coordinate daily sales activities and monitor progress Ensure accurate preparation and processing of customer orders and quotations Review quotations daily and ensure timely follow-up Manage back-orders and communicate expected delivery dates to customers Build and maintain customer relationships to encourage repeat business and retention Branch Operations & Staff Management Oversee the day-to-day operations of the branch Supervise, support, and motivate sales and operational staff Conduct regular sales, strategy, and operational meetings Manage staff performance, attendance, discipline, training, and development Coordinate communication between departments, the warehouse, dispatch, and Head Office Supervise temporary and casual staff when required Ensure compliance with operational procedures and health and safety standards Maintain a clean, organised, and safe working environment Stock Control & Inventory Management Oversee incoming and outgoing stock movements Conduct daily and monthly stock counts and investigate discrepancies Ensure accurate receiving, binning, labelling, and storage of stock Monitor stock levels and liaise with management to maintain adequate inventory Coordinate urgent deliveries with warehouse and dispatch teams Ensure correct product allocation according to customer requirements and applications Manage warranty, scrap, and export stock processes and documentation Ensure stock receiving and storage areas comply with safety procedures Customer Service & Relationship Management Deliver excellent customer service and maintain high service standards Assist customers with product selection, quotations, and product-related technical advice Handle customer complaints, refunds, and warranty queries professionally Demonstrate product usage and provide appropriate product guidance Ensure warranty documentation is completed accurately and submitted on time Escalate significant customer issues to management when necessary Maintain positive customer relationships and uphold the company's professional image Administration & Financial Control Oversee branch administration and financial processes Monitor debtors, creditors, reconciliations, and payment allocations Ensure accurate processing of GRNs, GRVs, invoices, IBTs, PODs, and related documentation Review and authorise credit notes and high-value purchases within delegated authority Ensure cash-ups and banking procedures are completed correctly Maintain branch asset registers, stationery control, and filing systems Submit required documentation and reports to Head Office within deadlines Manage attendance registers and general branch reporting Perform additional administrative and branch support duties as required Due to operational requirements, only candidates residing within approximately 15-20 km of the branch will be considered. Applications from candidates outside this radius are unlikely to progress.