Retail Operations Manager

Recruiter:

SiG Labour Corporate

Job Ref:

PTA000070/LM

Date posted:

Tuesday, September 2, 2025

Location:

Durban, South Africa

Salary:

65 000.00

SUMMARY:
RETAIL OPERATIONS MANAGER

The Retail Operations Manager plays a key strategic and operational role in driving performance across the company’s retail fuel network. Working closely with Area Managers and reporting to the Retail Director, this role ensures that retail sites operate efficiently, deliver excellent customer service, and achieve sales, compliance, and profitability targets.

POSITION INFO:
KEY TASKS AND RESPONSIBILITIES:

Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
Support and manage the Retail Support Officer to deliver outstanding performance.
Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)standards. Conduct regular audits and follow-ups.
Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
Provide leadership and support to Area Managers, helping them grow their capabilities.
Promote accountability and alignment with company values.
Identify and implement operational efficiencies and cost-saving initiatives across the network.
Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

QUALIFICATIONS, EXPERIENCE & KNOWLEDGE:

Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
5+ years in a retail operations role, preferably within the fuel or FMCG sectors
Experience managing multi-site operations
Strong people management and stakeholder engagement skills

KEY ATTRIBUTES:

Strategic thinking and execution
Leadership and team development
Analytical and financial acumen
Strong understanding of retail operations and customer service
Excellent communication and interpersonal skills
Ability to work across diverse geographic areas

Similar jobs you might be interested in:

Retail Operations Manager
Location: Durban
Salary: 65 000.00
RETAIL operations managerThe Retail operations manager plays a key strategic and operational role in driving performance across the company’s retail fuel network. Working closely with Area managers and reporting to the Retail Director, this role ensures that retail sites operate efficiently, deliver excellent customer service, and achieve sales, compliance, and profitability targets.
3 days ago

Operations Manager
Location: Durban
Salary: MR Monthly
Our client is looking for a operations manager to join their team
23 days ago

Operations Manager - Fuel Industry
Location: Durban
Salary:
A global fuel and logistics company in Ballito is looking for an experienced operations manager to lead and optimise performance across its fuel retail network.
29 days ago

Operations Manager
Location: Durban
Salary: 700 000 Annually
Are you an experienced operations leader with a solid background in machining, fabrication, and industrial services? Join a well-established team where your strategic insight and hands-on expertise will drive performance, client satisfaction, and business growth.
14 days ago

Retail Operations Manager (Retail Area Manager) - Coastal (KwaZulu-Natal)
Location: Durban
Salary:
35 days ago

Operations Manager
Location: Durban
Salary:
As the regional operations manager, you will be responsible for managing all aspects of operations within the KwaZulu Natal region. Achieve the overall objective of creating an effective, efficient and profitable operation as well as ensuring maximum recycling extraction. Ensure SHEQ standards are maintained within the facilities and sites where WastePlan is operational. Â
38 days ago

General Manager - Retirement Complex
Location: Durban
Salary: 40 000
Durban. We are looking for a dynamic individual with excellent management skills, a keen financial understanding, and a genuine empathy for the elderly. Experience in running a retirement centre or similar would be a distinct advantage.
7 days ago

OPERATIONS CO-ORDINATOR
Location: Durban
Salary: R 10 000 -R 20 000
operations CO-ORDINATOR
52 days ago

GENERAL MANAGER (DURBAN BRANCH)
Location: Durban
Salary: MARKET RELATED PACKAGE, GENEROUS INCENTIVE
LARGE FMCG TRADING GROUP
1 day ago

Housekeeping Manager
Location: Pietermaritzburg, Kwazulu-natal
Salary: What We Offer • Competitive salary package (R22,000 – R25,000 per month). • Live-in possibilities for the right candidate. • A dynamic working environment in one of South Africa’s most scenic locations. • Opportunities for growth within the company.
As the Housekeeping manager, you will be responsible for overseeing all aspects of housekeeping operations across the hotel, spa, and self-catering accommodation. You will lead a team of housekeeping staff to ensure the highest standards of cleanliness, presentation, and guest satisfaction are consistently maintained.
1 day ago