Retentions Manager (EE)

Recruiter:

iStaff Recruitment

Job Ref:

RM2605

Date posted:

Thursday, May 26, 2022

Location:

Pretoria, South Africa

Salary:

Attractive package

JOB SUMMARY:
We require an experienced Retentions Manager in Centurion. Telecoms experience essential.

JOB DESCRIPTION:

Duties & Responsibilities

Communicating and negotiating with customers
Propose solutions
Gathering data and providing detailed information and reports on customer interactions and outline steps taken to arrive at the solution
Balance the organization’s desire to keep the customer / link with the potential revenue that the customer represents, and the costs associated with retaining them.
This is achieved by communicating with customers business, legal (if required), and employees to increase loyalty and retain business
Identify areas of potential revenue leakage throughout the order to cash process and set up the relevant actions to be addressed.
Must be able to devise and adapt retentions strategy according to company policy, expectations, and market changes
Must understand competing products and related pricing in the market to have meaningful conversations
Implement proactive and reactive churn prevention programs and drive new business growth through customer advocacy
Must assist re-negotiation on proven high risk clauses by providing evidence and possible solutions to create a win-win outcome
Identify risk causing
Manage Retentions team
Provide training, guidance and mentorship to achieve team KPI’s

Desired Experience & Qualification

Grade 12
Suitable degree
More than 6 years in the telecoms industry
Previous experience in a similar role
Computer literate
Excellent communication skills
Willing to work long hours
Valid drivers license

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Group Financial Manager
Location: Sandton, Gauteng
Salary: Exec CTC package offered based on level of skill and experience
Reports to: CEO. A strategic and rewarding leadership role for a seasoned finance professional looking to make a significant impact in a dynamic, growth-focused group.
1 day ago

Payroll & HR Generalist
Location: Midrand
Salary: R - Negotiable
One of our clients are seeking a Payroll & HR Generalist for their Johannesburg branch. The ideal candidate should have 4-5 years HR Generalist Experience and experience working in Payroll on VIP.Please only apply should you meet all of the requirements. Should you not receive any feedback from us with regards to your application after 2 weeks, please consider your application unsuccessful.
4 days ago

Senior Landfill Supervisor | Delmas
Location: Delmas, Mpumalanga
Salary: Market related
Interwaste, a leading Waste Management company is seeking the services of a Senior Landfill Supervisor for its site in the Klinkerstene, Delmas area.
4 days ago

OEM - Automotive Technical Support Administrator
Location: Johannesburg
Salary:
OEM – Aftersales Technical Support Administrator - Gauteng, Northern Suburbs #DriveYourCareerForward with an exciting opportunity as a Technical Support Administrator at a leading OEM!Our client, a renowned vehicle brand manufacturer, is seeking a proactive Technical Support Administrator to join their team. If you're passionate about providing exceptional technical support and thrive i...
7 days ago

OEM - Automotive Technical Trainer - Northern Suburbs
Location: Johannesburg
Salary:
#DriveYourCareerForward and take the driver's seat in training the next generation of automotive experts. Our client, a powerhouse vehicle manufacturer is looking for an automotive technical trainer to join their aftersales team! If you are passionate about hands on training, cutting edge technology and driving excellence in the automotive industry, and if you are ready to take the lead in sh...
7 days ago

OEM - Automotive Dealer Aftersales Controller - Northern Suburbs
Location: Johannesburg
Salary:
OEM - Automotive Dealer Aftersales Controller - Gauteng, Northern Suburbs #DriveYourCareerForward with a leading OEM that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond.Our client, a Powerhouse Automotive Manufacturer is looking for a Dealer Aftersales Controller to join their aftersales division.This role is about building sol...
7 days ago

HR Manager (Start-up Operations) (Initially based in Fourways, Johannesburg to move to Kuils River, Western Cape)
Location: Johannesburg
Salary:
HR manager – Start-up OperationsLocation: Fourways, Johannesburg (Potential Relocation to Kuils River, Cape Town within 18–24 months)Our client is looking for a hands-on HR manager to build and lead the Human Resources function for a growing, multi-location business. This is a rare opportunity to shape the HR landscape from the ground up, with a strong focus on compliance, labour relat...
8 days ago

Passenger Bus Manager Empowerment (EE only),
Location: Johannesburg
Salary:
11 days ago

Human Resource Manager
Location: Johannesburg
Salary: Negotiable
Our client in Edenvale Johannesburg is looking for a HR manager with 4-5 years experience from a Manufacturing industry. You need the full spectrum of HR, Training & Development. You need solid experience with IR, ER, CCMA, Bargaining councils and unions. Solid HR degree and or honours. This is a ee position ONLY
15 days ago

Finance Manager - Logistics
Location: Johannesburg
Salary: R1.6M/annum
Exciting opportunity for a Finance manager with Logistics and Transport experience. East Rand, JHB - ee Position
21 days ago

Retentions Manager (EE)

Duties & Responsibilities

Desired Experience & Qualification

Similar jobs you might be interested in:

Create a free job alert for Retentions Manager (EE) in Pretoria