Retentions Manager (EE)

Recruiter:

iStaff Recruitment

Job Ref:

RM2605

Date posted:

Thursday, May 26, 2022

Location:

Pretoria, South Africa

Salary:

Attractive package

JOB SUMMARY:
We require an experienced Retentions Manager in Centurion. Telecoms experience essential.

JOB DESCRIPTION:

Duties & Responsibilities

Communicating and negotiating with customers
Propose solutions
Gathering data and providing detailed information and reports on customer interactions and outline steps taken to arrive at the solution
Balance the organization’s desire to keep the customer / link with the potential revenue that the customer represents, and the costs associated with retaining them.
This is achieved by communicating with customers business, legal (if required), and employees to increase loyalty and retain business
Identify areas of potential revenue leakage throughout the order to cash process and set up the relevant actions to be addressed.
Must be able to devise and adapt retentions strategy according to company policy, expectations, and market changes
Must understand competing products and related pricing in the market to have meaningful conversations
Implement proactive and reactive churn prevention programs and drive new business growth through customer advocacy
Must assist re-negotiation on proven high risk clauses by providing evidence and possible solutions to create a win-win outcome
Identify risk causing
Manage Retentions team
Provide training, guidance and mentorship to achieve team KPI’s

Desired Experience & Qualification

Grade 12
Suitable degree
More than 6 years in the telecoms industry
Previous experience in a similar role
Computer literate
Excellent communication skills
Willing to work long hours
Valid drivers license

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Retentions Manager (EE)

Duties & Responsibilities

Desired Experience & Qualification

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