Revenue Operations Manager

SUMMARY:
A leading South African financial services organisation with a strong national footprint is seeking an experienced Revenue Operations Manager to lead its billing and collections operations function

POSITION INFO:
This is a highly visible leadership role responsible for overseeing end-to-end billing operations, ensuring financial accuracy, and driving operational excellence across multiple revenue and collections streams.

The successful candidate will play a key role in designing, implementing, and enforcing robust operational policies, while continuously improving processes, controls, and system efficiencies across the billing environment. This role requires a strong analytical leader who can manage complexity, influence stakeholders, and drive performance in a fast-paced, data-driven environment.

This is an excellent opportunity for a seasoned operations professional who thrives in environments where accuracy, governance, and process optimisation are critical to business success.

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Key Responsibilities:

• Oversee and continuously improve end-to-end billing and revenue operations processes
• Analyse operational data and reports to identify risks, gaps, and improvement opportunities
• Reconcile and validate data across multiple operational systems and billing platforms
• Ensure accurate financial records and support timely month-end billing close processes
• Identify and escalate system issues, working with IT and project teams to drive resolution
• Enforce strong operational controls across all billing and collections processes
• Act as key liaison between operations, finance, IT, and external stakeholders
• Develop and implement monthly billing and collections strategies to optimise cash flow
• Prioritise departmental objectives and ensure effective resource planning
• Resolve operational issues and implement mitigation strategies
• Serve as subject matter expert on billing-related projects and initiatives
• Contribute to process improvement, automation, and operational efficiency initiatives

• Matric (Grade 12)
• Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred)

• 5+ years’ experience in operations management, billing, revenue operations, or financial operations
• Proven experience in billing, collections, or debit order environments
• Strong exposure to reconciliation processes and financial data validation
• Experience working with high-volume transactional or payments environments
• Background in insurance, banking, or financial services preferred

• Advanced Microsoft Excel skills (non-negotiable)
• Experience with billing systems, payment platforms, or collections engines
• Exposure to SQL, QlikView, or similar data reporting tools advantageous
• Strong understanding of digital payments, debit orders, and collection mechanisms
• Familiarity with DebiCheck or automated collections processes advantageous
• Experience working with large datasets and operational reporting tools

• Strong analytical and reconciliation ability
• Excellent attention to detail and accuracy
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities in a high-pressure environment
• Process improvement and operational optimisation mindset
• Strong leadership and team coordination ability
• Ability to interpret complex operational and financial data
• Deadline-driven with strong execution focus
• High level of integrity and control awareness