SLA/VENDOR GOVERNANCE AND SERVICES OFFICER

Recruiter:

HR Genie

Job Ref:

H1426A EG ITG

Date posted:

Monday, May 11, 2026

Location:

Pretoria, South Africa

Salary:

Market related

SUMMARY:
The position is the designated Customer Controller and Supervisor for all outsourced IT services.

POSITION INFO:

An established organisation in the financial sector is seeking an experienced IT Governance and Services Officer to join their highâ€‘performing team. This role offers an exceptional opportunity for a strong communicator with proven leadership abilities and a designâ€‘thinking mindset to drive innovation and operational excellence. It’s an ideal environment for a seasoned professional looking to expand their influence and advance their career within a respected, forwardâ€‘thinking company.

Formal Education:

Matric.
Bachelor’s degree in business, Finance, Governance, or related field.
Governance or risk qualification advantageous.

Experience:

Minimum of 8 to 10 years’ IT governance or vendor management experience.
Financial services exposure preferred.

Knowledge:

IT governance frameworks.
Financial services risk.
Information security principles.

Duties:

People:

Provide leadership and coordination to internal IT-related personnel.
Act as primary point of contact between management, employees, advisers, and IT service providers.
Manage service delivery expectations with outsourced partners.

Processes:

IT Governance & Risk

Maintain IT governance framework and policies.
Chair IT Steering Committee.
Ensure audit readiness and risk remediation tracking.
Retain accountability for regulatory IT obligations.
Own and review monthly IT governance packs including SLA performance, incident trends, security posture, patch/vulnerability status, change records, and remediation tracking.

Vendor & Service Provider Management

Govern outsourced IT providers.
Conduct service reviews and escalations.
Own and maintain the Business as Usual (BAU) service catalogue, ensure SLA compliance, and approve all project, upgrade, migration, or non-BAU scopes prior to execution.
Enforce SLAs and approve non-BAU work.
Accountable for transition planning, documentation completeness, administrative access retention, and orderly exit handover in accordance with contractual obligations.

Financial & Cost Management

Own IT budget
Monitor spend vs budget.
Control scope and cost escalation.

Strategy Translation & Planning

Translate business needs into IT initiatives.
Maintain IT roadmap and delivery tracking.

Communication & Reporting

Report IT performance, risk, and cost to Exco.
Coordinate communication during incidents.

Similar jobs you might be interested in:

Senior Actuary
Location: Johannesburg
Salary:
Senior Actuarial AnalystA wellâestablished life insurance provider is looking to appoint a Senior Actuarial Analyst to join its Life Actuarial team based in Johannesburg North. This opportunity is ideal for a nearly or newly qualified Actuary who combines strong technical ability with commercial insight and is ready to take ownership of actuarial models while supporting the development of junior...
Today

Salesforce Solution Architect Consultant (Senior Manager)
Location: Midrand
Salary:
We're Hiring: Salesforce Cloud Architect | Senior Manager ð Johannesburg, ZA · Hybrid | Full-time Are you a Salesforce visionary who turns complex enterprise challenges into elegant, scalable solutions? We're looking for a seasoned Salesforce Cloud Architect (Senior Manager) to lead transformative multi-cloud implementations, advise at C-suite level, and shape the future of our...
Today

Financial Manager
Location: Johannesburg
Salary:
Drive financial excellence at the intersection of high-stakes sports travel and large-scale corporate events in this leadership-heavy role based in Parktown.
Today

Project Manager
Location: Sandton
Salary: R70k - 90k per month
Delivering data-driven and banking-related projects, requiring strong stakeholder engagement
Today

SLA/VENDOR GOVERNANCE AND SERVICES OFFICER
Location: Pretoria
Salary: Market related
The position is the designated Customer Controller and Supervisor for all outsourced IT services.
Today

Billings Operations Manager
Location: Johannesburg
Salary: 840000 Annually
Billings Operations Manager
1 day ago

System Analyst (Data)
Location: Pretoria
Salary:
System Analyst – Data | 12-Month Fixed Term ContractAn exciting opportunity is available for an experienced System Analyst with strong data analysis capabilities to support a strategic renewal programme within the financial services sector. This role will play a key part in the early analysis, documentation, and planning of complex, data-intensive initiatives, helping to ensure that business...
3 days ago

Senior Data Engineer (Lead)
Location: Pretoria
Salary:
An exciting opportunity exists for a highly skilled Senior Data Engineer / Data Lead to join a leading client in the financial services sector on an 18-month fixed-term contract. This role is ideal for a data professional who can combine strong technical engineering capability with leadership, stakeholder engagement, and data management expertise.The successful candidate will play a critical role ...
3 days ago

Senior Network Specialist (CISCO Application Centric Infrastructure)
Location: Pretoria
Salary: Monthly
The main purpose of this position is to lead and drive the end-to-end implementation of all network security solutions at the company and to provide technical expertise and recommendations.
3 days ago

Data Engineer (Microsoft Fabric)
Location: Johannesburg
Salary:
Our client is a specialist data and analytics consultancy focused on helping organisations unlock value from their data. They partner with medium to large enterprises to design, build, and optimise modern data platforms across cloud and on-prem environments.
3 days ago