Sales & Operations Manager

Recruiter:

Greys Personnel

Job Ref:

CPT001022/YvZ

Date posted:

Tuesday, July 7, 2026

Location:

Cape Town, South Africa

SUMMARY:
Our client in the events and entertainment industry is seeking a Sales & Operations Manager to join their team in Cape Town CBD on a permanent basis. The successful candidate will drive sales growth, manage client relationships, oversee daily operations, coordinate events and staff, and ensure exceptional customer experiences across all bookings and events.

POSITION INFO:
Location: Cape Town CBD, Western Cape Requirements: Matric (Grade 12) Proven experience in sales, business development, client services, operations, or event management Strong experience in lead conversion, customer relationship management (CRM), and account management Pipedrive CRM experience highly advantageous Proficient in Google Workspace; Xero experience advantageous Excellent communication, organisational, and problem-solving skills Commercially minded with a passion for sales and business growth Previous team leadership or supervisory experience advantageous Comfortable using digital systems, AI tools, and technology Willing to work occasional evenings, weekends, and public holidays Key Responsibilities: Manage inbound enquiries, quotations, follow-ups, and bookings Drive outbound sales, prospecting, lead generation, and business development Build relationships with venues, event planners, corporate clients, and strategic partners Coordinate bookings, schedules, staffing, and operational planning Oversee event delivery, quality control, and customer satisfaction Manage client communication from enquiry through to event completion Assist with staff training, SOPs, onboarding, and performance management Support product innovation, AI-powered customer experiences, and process improvements Maintain accurate sales, client, and operational records and assist with reporting and invoicing Ensure equipment and inventory are maintained and event-ready

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