Sales & Service Technician

SUMMARY:
Reporting directly to the Workshop Manager, you will play a pivotal role in maintaining customer relationships, providing technical support, and ensuring seamless service delivery. This role is ideal for a proactive individual with a blend of technical expertise and customer service excellence.

POSITION INFO:

Key Responsibilities:

• Compliance: Adhere to company policies, procedures, and legal requirements.
• Customer Service: Maintain and strengthen existing customer relationships through installations, repairs, servicing, deliveries, and product training.
• Technical Support: Provide on-site and remote helpdesk assistance for the company’s products.
• Administration: Assist with stock counts, office administration, and updating policies/procedures.
• Flexibility: Willingness to work overtime as needed.

Requirements:

• Matric Certificate.
• Valid driver’s license.
• Own reliable vehicle (non-negotiable).
• Minimum 1 year in FMCG (Fast-Moving Consumer Goods)
• 2+ years preferred - Technical proficiency in retail scales, weights, and measures

Skills:

• Microsoft Office 365, POS software, and basic computer skills.
• Strong sales, customer relations, and problem-solving abilities.

• Diploma in Business Management
• Certification as a Qualified Verification Officer

Technical Expertise

• Software: SLP, POS systems, Microsoft Office 365.
• Industry Knowledge: Retail scales, weights, and measures compliance.

Note:

• Criminal record checks may be conducted as part of the recruitment process.
• This role is open to all South African citizens (EE and Non-EE candidates welcome).