Sales Operations Supervisor

SUMMARY:
-

POSITION INFO:

PURPOSE OF JOB

The Sales Operations Supervisor leads and coordinates a team responsible for OE support, stock availability for priority customers, ensuring FIFO stock is proactively monitored, CRM processes are followed by Sales Executives, goods returns, pricing as well as cost optimisation – thereby ensuring efficient and accurate sales operations.

CRITERIA

1. Pricing and Sales Ops:
   • Approve Salesforce pricing override requests in line with SOP and within LOA
   • Request the multiple be changed on specific sizes or products to either increase or decrease the price
   • Authorise price adjustments within LOA
   • Authorise Credit Notes/Returns for Business within LOA
   • Authorise cost increases if there is less than 2 weeks stock on hand within LOA
   • Authorise cost increases if it is clear there will be stock out on that size or the size is selling too quickly within LOA
2. Stock
   • Authorise stock on hold in line with SOP and LOA
   • Authorise the fitment of Combo’s 
   • Authorise the release of all Combo’s from Bond to stock so that OE min max is not negatively impacted
   • Authorise the release of loose tyres from Bond to stock where necessary or required
   • Advise on Containers to be pulled from Depots (in Container Scheduling Meetings or Adhoc basis as business needs dictate)
3. Staff Activities
   • Authorise leave
   • Sign off department expenses
   • Sign off time and attendance for direct reports 

MINIMUM REQUIREMENTS/QUALIFICATIONS AND/OR EXPERIENCE 

• Matric and drivers licence
• At least 5 years Business Administration experience within a Sales Department
• A post Matric qualification in Sales and/or Marketing and/or General Business (preferable)
• At least 3 -5 years tyre industry knowledge (preferable)