Sales and Service Manager

 

Recruiter:

MECS Africa

Job Ref:

JHB008871/DN

Date posted:

Wednesday, September 1, 2021

Location:

Johannesburg, South Africa


SUMMARY:
Client in the IT Data and Information Management Sector is looking for an experienced Sales and Service Manager

POSITION INFO:
Purpose of the role:

  • Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
KEY RESPONSIBILITIES include the following;
  • Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
  • Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
  • Subdivides the customers into portfolios to direct the focus of team.
  • Ensures clear understanding between clients and company to deliver service as agreed.
  • Leverages client base to capitalize on cross-selling opportunities.
  • Ensures new business generation and achievement of sales & service targets, by:
    • ensuring understanding of client needs by business sector
    • researching and understanding client needs to customize and focus the service offering
    • engaging existing and potential clients at company business premises through presentations and events to increase awareness and understanding of service offering
    • driving regional initiatives to promote service offering and educate clients on services and products
    • training and educating sales team on product/service offering and client engagement
  • Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
  • Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
  • Ensures all administrative aspects of the team are maintained as compliant with company policy.
  • Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
  • Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.
 People Management
  • Ensures that staff are trained, skilled and that their expertise is optimally applied.
  • Ensures that the working environment contributes to improve staff morale and increased productivity.
  • Monitor performance of the team and address any non-performance issues.
 Cost Management
  • Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts. 
SUPERVISORY RESPONSIBILITIES
  • Has overall responsibility for a total staff complement of 20 - 30
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 
  • Degree in Business/Economics, Engineering, or IT
  • At least 5 years’ experience in sales of which at least 2 years must be in a sales management role.
  • Must be IT literate
  • Account management experience in document management and archival related or similar industry sales will be an advantage.
  • Must have business to business (B2B) experience
  • Must have excellent track record in delivering high level sales presentations
  • Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
  • Must have excellent communication and interpersonal skills.
  • Must have a flair and drive for sales
  • Must hardworking and solutions driven
  • Must be a team player
  • Must have business acumen and be able to communicate with senior to top management levels
  • Must be prepared to travel between sites/clients
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Must have experience in tender document preparation
  • Must have own vehicle and valid driver’s licence


 

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