Scrum Master / Agile Coach

SUMMARY:
If you thrive on building self-sustaining, high-performing teams that adapt to change and deliver customer value, this hybrid role offers meaningful scope, visibility, and growth—making it a high-impact next step in your career.

POSITION INFO:
Join a growing healthtech company in a newly formed Technology Services hub (strategy, architecture, delivery, platform, infra/ops, data, and ways of work) values accountability, openness, and growth-mindset performance.

In this role, you’ll elevate Agile delivery by building self-organising teams and improving value flow from concept to release, while driving AI adoption, refining innovation practices, extending Agile to non-software teams, and strengthening DevOps collaboration—with clear pathways to deepen expertise and advance.

For brevity, a key summary of the job specification is provided below. Full details are available after shortlisting.

You will be responsible for establishing and maturing organisational ways of working, through:

• Organisation-wide ways of working
• Team Facilitation & Delivery (Scrum Master)
• Coaching & Upskilling (Agile Coach)
• Process Improvement & Reporting

• Deep knowledge of the Agile Manifesto and its guiding principles.
• Adhere to and improve the current set of key metrics.
• Expertise in Scrum and Kanban frameworks, including their practical application.
• Excellent facilitation, coaching, and mentoring skills.
• Exceptional communication, interpersonal, and influencing skills, with the ability to educate and inspire at all levels of the organisation (from developers to non-technical BUs).
• Strong conflict resolution and problem-solving abilities.
• Systems Thinking – the ability to see how parts interact with the whole (big picture thinking).
• Proficiency with or a strong aptitude for leveraging modern AI tools (e.g., generative AI, copilots) to improve process efficiency, team productivity, and metric analysis

• A tertiary degree or relevant diploma is advantageous.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I/II), or equivalent certification is required..
• Experience in leading Agile adoption or transformation initiatives across departments is an advantage.
• Agile coaching certification (e.g., ICP-ACC, Certified Agile Coach) is highly advantageous.
• Minimum 3-5 years of experience as a dedicated Scrum Master for multiple software development teams simultaneously.
• Proven experience (2+ years) in an Agile Coach or similar capacity, with a clear track record of designing and delivering training and mentoring teams/stakeholders.
• Experience in a health-tech, fintech, or similarly complex, regulated industry is beneficial.
• Experience working with both co-located and distributed/contractor teams.
• Proficiency with Agile project management tools (e.g., JIRA, Confluence, Azure DevOps).

• In-depth understanding and practical application of Agile frameworks (Scrum, Kanban).
• Strong facilitation techniques for all Scrum events and workshops (e.g., story mapping, retrospectives).
• Demonstrable skills in one-on-one and team coaching, teaching, and mentoring.
• Solid understanding of the full Software Development Life Cycle (SDLC) and how Agile practices fit within it.
• Familiarity with modern software development practices (e.g., CI/CD, TDD, BDD) and how they are supported by Agile principles.

• Servant-leader focused on people development and process excellence; self-managing, collaborative, and flexible, skilled at guiding teams through tight timelines and stakeholder demands while embracing innovation, constructive feedback, continual learning, and a growth mindset that challenges the status quo.