Senior AI & Voice Automation Specialist

SUMMARY:
Are you the kind of person who talks to chatbots for fun, dreams in prompts, and knows the difference between SIP and a cup of tea?
We're on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. You'll be creating smart voice assistants, designing seamless customer journeys, and teaching AI how to talk like a human (without developing an attitude).
If you've ever thought, "I could build a better IVR than this," then keep reading.

POSITION INFO:
Key Responsibilities: Build intelligent voice journeys and conversational experiences Create AI-powered voice agents that sound natural, helpful, and fast Design and optimize customer interactions to improve satisfaction and automation rates Fine-tune voice quality, response times, and overall user experience Continuously improve performance through data and analytics Build virtual assistants across voice and digital channels Develop prompt strategies and knowledge-grounding frameworks Work with leading LLM technologies and AI orchestration tools Implement safeguards, escalation paths, and quality controls Measure and improve AI performance, accuracy, and customer outcomes Connect AI solutions with business systems and customer platforms Build robust API integrations and automated workflows Ensure customer-facing systems are scalable, reliable, and resilient Create solutions that make life easier for customers and internal teams alike Develop AI-driven insights around customer interactions Automate quality assurance and compliance monitoring Use data to improve experiences, operational efficiency, and business outcomes Job Experience and Skills Required: Minimum 5+ years in software engineering, AI engineering, or related technical roles. Experience building and deploying conversational AI solutions in real-world environments. Strong understanding of Large Language Models (LLMs), prompt engineering, RAG frameworks, and AI evaluation. Experience with voice technologies, telephony platforms, or contact centre technology. Knowledge of APIs, integrations, event-driven systems, and automation tools. Familiarity with CRM platforms and customer engagement technologies. Strong communication skills with the ability to explain technical concepts to non-technical audiences. A problem-solving mindset and a passion for building customer-centric AI solutions. Apply now! Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs. I also specialize in recruiting in the following: Business Analysts, QA Testers, Cloud Developers, and Software Engineers If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions.