Senior Client Retention Manager

SUMMARY:
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POSITION INFO:

Our client, a leading logistics company is seeking a Senior Client Retention Manager to join their team.

The main purpose of this role is manage and head up the Client Retention Team and to drive KPIs, business processes and support the commercial team.

Location: Cape Town

Job type: Permanent Position – on site

Duties and Responsibilities

• Manage and support the Key Account Management team
• Support business requirements
• Drive and deliver on growth targets within the Retention Client Base
• Drive efficiencies and identify, manage and mitigate risk
• Managing people’s performance and growth to create a sustainable business environment
• Develop and initiate industry, product relevant solutions and best practices
• Ensure service excellence by recruiting and developing high performance team members.
• Compile budgets in order to forecast accurately and plan for sales and operational planning.
• Lead the retention team in line with the company's strategic initiatives within and across business units.
• Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client

Minimum Requirements

• Gr12
• Tertiary Qualification will be an advantage
• Minimum of 8 years’ experience in Freight Forwarding
• Must have at least 5 years of senior management & people experience
• 2 years Client facing experience
• Must have financial experience e.g. Rates and Debtors
• Experience in estimates an advantage
• Valid driver’s license with own reliable vehicle
• Understanding of accounts and international freight forwarding across all modes of transport
• Sales & Commercial training Courses
• Risk experience
• Presentation Experience
• Conflict resolution
• Must be fluent in English and Afrikaans, both written and verbal

Skills Required

• Must have a high standard of business writing skills
• Forward Thinking
• Solution Orientated
• Strong Interpersonal skills and the ability to communicate at all levels
• Assertive

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful