Senior Client Retention Manager

Recruiter:

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC

Job Ref:

3203380427

Date posted:

Wednesday, July 9, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Our client, a leading logistics company is seeking a Senior Client Retention Manager to join their team.

The main purpose of this role is manage and head up the Client Retention Team and to drive KPIs, business processes and support the commercial team.

Location: Cape Town

Job type: Permanent Position – on site

Duties and Responsibilities

Manage and support the Key Account Management team
Support business requirements
Drive and deliver on growth targets within the Retention Client Base
Drive efficiencies and identify, manage and mitigate risk
Managing people’s performance and growth to create a sustainable business environment
Develop and initiate industry, product relevant solutions and best practices
Ensure service excellence by recruiting and developing high performance team members.
Compile budgets in order to forecast accurately and plan for sales and operational planning.
Lead the retention team in line with the company's strategic initiatives within and across business units.
Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client

Minimum Requirements

Gr12
Tertiary Qualification will be an advantage
Minimum of 8 years’ experience in Freight Forwarding
Must have at least 5 years of senior management & people experience
2 years Client facing experience
Must have financial experience e.g. Rates and Debtors
Experience in estimates an advantage
Valid driver’s license with own reliable vehicle
Understanding of accounts and international freight forwarding across all modes of transport
Sales & Commercial training Courses
Risk experience
Presentation Experience
Conflict resolution
Must be fluent in English and Afrikaans, both written and verbal

Skills Required

Must have a high standard of business writing skills
Forward Thinking
Solution Orientated
Strong Interpersonal skills and the ability to communicate at all levels
Assertive

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Similar jobs you might be interested in:

Senior Client Retention Manager
Location: Cape Town
Salary:
46 days ago

Head of sales
Location: Cape Town
Salary: 70000
We are looking for a dynamic and results-driven Head of Sales & Business Development to lead our sales strategy, drive growth, and oversee key operational areas including procurement, stock management, and client relationships. Experience in the marine industry will be a strong advantage. This role offers the opportunity to make a direct impact on the company’s success while working with...
11 days ago

Associate Director â Media Sales
Location: Cape Town
Salary:
We’re looking for an Associate Director – Media Sales with proven expertise in retail media, FMCG advertising, and digital sales leadership to join a fast-growing commercial team. In this role, you’ll lead a high-performing sales division, develop strategic client partnerships with top-tier retail and FMCG brands, and deliver data-driven advertising solutions that boost measurabl...
12 days ago

Associate Director â Media Sales
Location: Cape Town
Salary:
We’re looking for an Associate Director – Media Sales with proven expertise in retail media, FMCG advertising, and digital sales leadership to join a fast-growing commercial team. In this role, you’ll lead a high-performing sales division, develop strategic client partnerships with top-tier retail and FMCG brands, and deliver data-driven advertising solutions that boost measurabl...
12 days ago

Campaign Operations Associate Director
Location: Cape Town
Salary:
Seeking an experienced Campaign Operations Associate Director to lead a dynamic campaign execution team within retail media. Drive operational excellence by overseeing end-to-end campaign delivery, optimizing processes, and fostering strong client and stakeholder relationships. Perfect for a proactive leader who thrives on process innovation and mentoring high-performing teams in a fast-paced envi...
12 days ago

General Manager
Location: Cape Town, Epping
Salary: Performance-based 13th cheque, cellphone allowance and fuel card
As a General manager you will be responsible and accountable for all production functions and also for the leadership, strategic planning, resource planning and direction setting in respect of productivity and factory operations.
19 days ago

General Manager
Location: Cape Town
Salary: 850000 Annually
General manager – Production & Operationsð Location: Epping, Western Cape | ð Manufacturing & Service IndustryAre you a results-driven leader with the strategic vision and operational expertise to manage a complex, high-pressure production environment? We’re partnering with a client in the service-based manufacturing sector to find an exceptional General manager to lead f...
20 days ago

Senior Operations Manager
Location: Cape Town
Salary:
36 days ago

Senior Account Executive
Location: Cape Town
Salary:
40 days ago

Senior Strategic Sales Consultant
Location: Cape Town
Salary:
40 days ago