Senior Commercial Sales Coordinator

SUMMARY:
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POSITION INFO:

Objective: The Senior Commercial Sales Coordinator is the commercial gatekeeper for client's national sales operation. This role owns the master rate card, ensures that every rate leaving the business is profitable and aligned to tier structures, leads all tender responses for key accounts, and acts as the single commercial decision-maker within the Commercial Sales Operations team. The successful candidate will work collaboratively with Business Development Managers (BDMs) across all sites to protect margin, standardise quoting processes, build trusted internal relationships, and ensure the business transacts on current, accurate, and commercially sound rates.

Departmental Key Performance Areas:
1. Rate Approval & Commercial Gatekeeping
Review and approve all outbound customer rates before they are confirmed to BDMs, no rate leaves the business without sign-off from this role
Monitor the live renewal calendar daily and action any rates flagged as due or overdue for renewal
Respond to BDM queries on rate approvals, competitive pricing situations, or customer-specific pricing within a 4-hour turnaround.
Identify and escalate margin risks, rate anomalies, or client pricing patterns that could indicate revenue leakage

2. Master Rate Card Ownership
Own and maintain the single source of commercial truth for the business, the master rate card covering all service offerings, customer tiers, and pricing structures.
Conduct weekly rate health reviews across the full rate book, scanning for stale, expiring, or underperforming rates and flagging them for action
Update the rate card in line with annual escalations, cost input changes, and management directives

3. Tender & RFQ/RFP/RFI Leadership
Lead the coordination of all RFQs, RFPs, and RFIs for key accounts, pulling together cost inputs, historical pricing, competitive intelligence, and internal stakeholder input
Prepare commercially sound tender submissions that protect margin while remaining competitive
Act as the primary liaison between the Commercial Sales Operations team and the Sales & Operations Executive on all active tender activity

4. Team Coordination & Reporting
Run a weekly 30-minute sync with the Commercial Sales Coordinator to align on workload, flag blockers, and ensure the pipeline is moving without delays
Prepare a weekly commercial performance report for the Sales & Operations Executive covering rate renewals actioned, quotes issued, tenders in progress, and any margin risks identified
Act as the primary point of escalation for any commercial disputes or margin concerns raised by site General Managers or BDMs

5. Process Standardisation & Compliance
Maintain and update the master quote template monthly to ensure it reflects current offerings, pricing tiers, and branding standards
Verify that all quotes being prepared by the Commercial Sales Coordinator are commercially sound and aligned to current tier structures before they are sent to customers
Ensure all confirmed rates, issued quotes, and tender submissions are filed correctly in the central commercial record

6. Daily Tasks & Operating Rhythm
Review and approve all outbound customer rates before confirmation
Monitor the renewal calendar and action any due or overdue renewals
Respond to BDM queries on pricing, competitive situations, or rate approvals within a 4-hour window
Cross-check quotes prepared by the Commercial Sales Coordinator for commercial accuracy before they are issued
Flag any rate anomalies, margin risks, or pricing drift for immediate escalation

7. Weekly & Recurring Tasks
Conduct a full rate health review across the rate book and flag stale or expiring rates
Coordinate any active RFQs, RFPs, or RFIs for key accounts, pulling cost data, historical pricing, and competitive intelligence
Run a 30-minute sync with the Commercial Sales Coordinator to align on workload and blockers
Prepare and submit the weekly commercial performance report to the Sales & Operations Executive
Review and update the master quote template monthly to ensure alignment with current offerings and tier structures

Essential Requirements:
Tertiary qualifications in Commerce, Business Administration, Logistics, Supply Chain Management or related
5+ years of experience in commercial operations, pricing, sales operations, or related commercial support functions within the logistics, warehousing, or distribution sector
Proven track record of managing rate cards, pricing structures, or tariffs systems in a multiple-site or national environment
Strong Commercial acumen with the ability assesses margins, costs inputs, and competitive positioning quickly and accurately
Demonstrated experience working directly with sales teams or Business Development Managers in a support, coordination, or gatekeeping
Customer service or client engagement experience, this role involves direct interactions with internal and external stakeholder stakeholders and requires the ability to build trusted relationships
Advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis) and business (ERP, CRM, or billing platforms)
Self-starter with the ability to work independently, take initiative, and drive tasks to completion without constant supervision