Branch Manager – Ocean Freight

SUMMARY:
We are seeking an experienced Branch Manager to lead and drive operational excellence within the Ocean Freight division for our Client. This role requires a strategic leader with strong financial acumen, proven people management skills, and deep knowledge of freight transportation operations.

POSITION INFO:
Key Responsibilities
Strategic & Financial Management

• Develop and implement annual branch strategy aligned to budget.
• Monitor and report monthly performance against targets.
• Manage staff turnover in line with HR objectives.
• Achieve and exceed monthly branch budgets.
• Deliver detailed branch performance analysis and flash reporting.

• Conduct 10–20 client visits monthly.
• Lead gained/lost business reviews with sales.
• Ensure accurate call reporting and weekly sales meetings.

• Respond to escalated queries within 2 hours; resolve within 24 hours.
• Hold monthly trade lane team meetings.
• Enforce compliance with admin and service procedures.
• Maintain IT and communication system integrity.
• Oversee compliance with RCG, ISF, AMS, ICS2 and related regulations.

• Drive quarterly performance discussions and deliverables.
• Manage recruitment, selection, and staff changes per HR policy.
• Ensure orientation and training of new employees.
• Oversee branch training and development initiatives.
• Participate in weekly conference calls with senior management.

• Strong knowledge of freight management systems.
• Broad understanding of Finance, HR, IT, Sales & Marketing.
• In‑depth knowledge of freight transportation operations.
• Familiarity with labour legislation and compliance requirements.
• Commercial insurance and loss control knowledge.
• Advanced managerial, problem‑solving, and presentation skills.
• Ability to interpret financial information and manage people effectively.

• Minimum Grade 12.
• Degree/Diploma in Supply Chain, Logistics, Freight, or Transportation (NQF Level 5).
• At least 7 years’ experience in a freight environment.
• 5–10 years in a supervisory/managerial capacity.