Senior Inbound Travel Consultant

SUMMARY:
Our client is a B2B woman-owned destination management company who has over 16 years of experience in the travel industry that is seeking a Senior Inbound Travel Consultant to be based in Tygervalley, Western Cape.

POSITION INFO:
Position: Senior Inbound Travel Consultant

Location: Tygervalley, Western Cape

Minimum Qualifications Required:

• Grade 12
• A Qualification in Tourism would be advantageous
• 5 years’ experience in a Senior Inbound Consultant position
• High attention to detail
• Being able to work extended hours during peak season
• Exceptional Multitasking ability
• Good communication skills
• Working under pressure and a team player

• Craft and arrange comprehensive travel itineraries for both individual and group clients across Southern Africa.
• Conduct meticulous assessments of agents' needs to provide high-quality services tailored to their requirements, budget, and capabilities.
• Develop imaginative strategies to create and compile B2B quotations and itineraries.
• Compile and manage rooming lists.
• Manage release dates of services booked.
• Design bespoke leisure itineraries innovatively tailored to the preferences of individual travelers and groups.
• Ensure precise and punctual completion of all quotations, consistently meeting specified deadlines.
• Maintain open and effective communication with agents throughout the entire quotation process until finalizing arrangements.
• Follow up diligently on quotations to promptly secure confirmations.
• Issue invoices to agents upon confirmation of bookings, ensuring accuracy.
• Correctly submit invoices for payment along with the costing sheet for every file.
• Promptly address client inquiries and acknowledge new requests.
• Provide daily updates to the Managing Director in a timely manner.
• Ensure agents adhere to payment and cancellation terms.
• Enforce compliance with supplier booking and cancellation policies, making timely adjustments as needed.
• Negotiate with suppliers to secure better rates for confirmed business.
• Hand over finalized quotations to the operations team for ground service management.
• Ensure clients receive their finalized itineraries and hotel vouchers promptly, prepared by the operations team.
• Maintain consistent and transparent communication with agents, sales teams, preferred suppliers, and colleagues.
• Be willing to work additional hours when necessary-Essential.
• Actively promote products and services to enhance guest experiences.
• Conduct thorough research to explore various travel destinations and provide informed recommendations.
• Research destination specifics, including travel costs, customs, weather conditions, and reviews.
• Renegotiate confirmed files with suppliers to obtain rate reductions.
• Respond to emails and WhatsApp messages promptly.
• Be available after hours for any emergencies via telephone or in the office.

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