Senior Key Account Manager - IT SAAS /CRM - Solutions

SUMMARY:
A premium communication and surveillance supplier of solutions equipment requires the above to maintain and grow relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction.

POSITION INFO:
Minimum requirements for the role:

• A bachelor's degree in business administration, marketing, or a related qual is essential for this role.
• Previous experience working in either a Senior Sales, Key Account Management, or new business development role is essential.
• Must have a proven track record of developing and winning new business as well as previous experience managing and growing high value accounts.
• Must have strong commercial, negotiation, and closing skills and be comfortable engaging with senior decision makers.
• SaaS, technology, or services background is essential for this role.
• Previous experience selling complex or consultative solutions is essential.
• Must have CRM and pipeline management experience.

• Identifying, targeting and winning new strategic clients to expand the business portfolio, building and managing a strong new business pipeline to support sustainable growth.
• Working closely with marketing and leadership teams to convert qualified opportunities into revenue.
• Representing the business confidently at the senior stakeholder level to strengthen market positioning.
• Taking ownership of newly acquired accounts and driving expansion initiatives.
• Identifying upsell and cross-sell opportunities within existing client portfolios.
• Developing and executing structured account growth plans to maximise revenue potential.
• Leading contract renewals and commercial negotiations to secure long-term partnerships.
• Maximising the lifetime value of each account through strategic relationship management.
• Acting as the primary commercial point of contact for assigned accounts.
• Leading account reviews and strategic growth discussions with clients.
• Coordinating internal teams to ensure effective service delivery and client satisfaction.
• Managing escalations proactively to protect key client relationships.