Senior Key Accounts Manager - Fintech/Payments/Finance Industry sector

SUMMARY:
To manage this Snr Key Accounts Manager role we require your degree and a possible Postgrad in marketing/finance/management etc with +-5 years experience in the payments/finance industry/fintech sector.
 
If your strength lies in building strong relationships with  managing the onboarding and the future relationship processes for clients this will be an excellent career move for you.

Ability to multi-task, combined with your Ecommerce, SaaS, Payments or Fintech experience, will be first prize to manage this role successfully!

POSITION INFO:
REQUIREMENTS

• University undergraduate qualification essential
• Postgraduate qualification in marketing, finance, management, entrepreneurship, engineering, or related field advantageous
• Minimum 5+ years’ client-facing experience, preferably within ecommerce, SaaS, payments, or fintech
• Strong commercial and business acumen
• Proven track record of exceeding goals and targets
• Exceptional interpersonal and written communication skills
• Strong analytical and problem-solving abilities
• Retail and/or payments/finance industry experience advantageous
• Ability to thrive in a fast-paced, high-growth environment
• Demonstrated involvement in extracurricular or leadership activities
• Strong values, integrity, and professional ethics

• Manage the end-to-end onboarding process for new merchants, including integration, training, marketing, and operational setup
• Build and maintain strong, long-lasting merchant relationships to ensure exceptional client service and retention
• Serve as the first point of contact for merchant support and ensure all issues are resolved efficiently
• Monitor and optimise merchant integrations, product placements, and configurations to improve conversions and order values
• Maintain accurate merchant information, including KYC, billing details, and fee structures
• Drive merchant marketing initiatives in collaboration with internal marketing teams
• Support sales and upselling opportunities for both prospective and existing merchants
• Gather merchant feedback and provide insights and recommendations to the product team
• Develop and maintain FAQs, support documentation, and operational processes
• Identify and proactively manage potential merchant risks and retention opportunities
• Coordinate merchant offboarding processes where required
• Collaborate cross-functionally across departments in a high-growth startup environment
• Contribute beyond core responsibilities where needed, demonstrating adaptability and initiative