Senior Operations Manager – Multi-Site

Recruiter:

Cletech Recruitment

Job Ref:

Senior Operations Ma..

Date posted:

Monday, October 19, 2026

Location:

Cape Town, South Africa

Salary:

Market Related

SUMMARY:
Senior Operations Manager – Multi-Site

POSITION INFO:
Our client is seeking an experienced operations leader to oversee a regional portfolio of restaurants. This opportunity suits a commercially focused manager who can develop strong management teams, improve operational performance and deliver consistent customer service across multiple locations. The position is based in Cape Town and requires extensive regional travel. Duties and Responsibilities Lead and develop area management teams, setting clear performance expectations and accountability. Take responsibility for regional sales, profitability, budgets and forecasts. Analyse operating results and implement practical improvements to productivity, cost control and margins. Drive recovery plans for underperforming locations and monitor progress against agreed targets. Maintain consistent service, food safety, health and safety, and operational standards. Improve staffing efficiency, stock control and waste management. Coordinate maintenance, training, marketing and employee relations support across the region. Support new restaurant openings and the introduction of products, systems and operational initiatives. Build succession plans and develop managers for future leadership opportunities. Provide senior management with clear performance reports and recommendations. Minimum Requirements A relevant diploma or degree in hospitality, retail, business management or a related field. At least six years' experience in quick-service restaurants, hospitality or retail operations across multiple sites. At least two years' experience leading area or district managers. Strong senior area or district managers ready for greater responsibility will also be considered. Strong financial understanding, including profit and loss management, budgeting, forecasting and operational cost control. Experience managing employee relations and working with bargaining councils. Working knowledge of labour legislation, food safety and occupational health and safety requirements. Strong leadership, analytical, planning and communication skills. A valid driver's licence and willingness to travel extensively. Advantageous A postgraduate business qualification. Demonstrated success in improving underperforming restaurant operations. Knowledge of regional restaurant markets and consumer trends.

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