Senior Programme Manager – Johannesburg

Recruiter:

Career Circuit

Job Ref:

Senior Programme Man..

Date posted:

Thursday, May 12, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

JOB SUMMARY:
Senior Programme Manager – Johannesburg

JOB DESCRIPTION:

The Senior Programme Manager will be responsible for preparing student reports and evaluating academic and student-related processes and operations. He/she will respond to requests for information as needed, and perform other duties as assigned. The Senior Programme Manager will be responsible for managing a minimum of 350 learners, at commencement of employment, which number shall be subject to an increase.

Key Performance Areas and Indicators: (all duties to be discussed in detail @ interview)

ØData Integrity:

ØEvaluates and interprets academic and student related policies, procedures, and rules.

ØFinal accountability for ensuring correct and complete project data prior to embarking on final reporting.

ØResponsible for coordinating activities between departments to achieve overall project success. Etc.

ØPortfolio of Evidence:

ØEvidence of correct project data i.e. spreadsheet, trackers and project files.

ØTangible feedback from departmental managers.

ØPrinted report indicating all data integrated accurately.

ØCustomer Services:

ØIdentifying and assessing client needs to achieve satisfaction.

ØPreparing customized product or service reports.

ØFollowing communication procedures, guidelines and policies.

ØBuilding sustainable relationships of trust through open and interactive communication.

ØKeeping records of customer interactions, processing customer accounts and filing.

ØReports indicating correct customer information.

ØNumber of complaints by customers or compliments documented.

ØAnalysis of customer interactions.

ØAcademic Process:

ØTakes care of the entire operational value chain (i.e. all operational processes) from handover from Sales to handover to Audit, for the relevant learner capacity number.

ØQuery Resolution: to be discussed in detail @ interview.

ØResponsible for the timely and effective resolution of all types of queries relating to the project, raised by both internal staff and also by our external business partners.

ØNew Project Reporting: to be discussed in detail @ interview.

ØAssuming responsibility for implementing the academic process for new project take-ons.

ØValue-adding initiatives: to be discussed in detail @ interview.

ØIdentifying opportunities which can add value to our business partners in unique and creative ways with the purpose of becoming trusted business partners.

ØSuccession Planning:

ØIdentify current and future needs based on strategic planning and company vision.

ØFind critical roles and identify incumbents’ profiles.

ØPlan and conduct gap analysis.

ØRe-evaluate.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Manager: Programme Delivery & Digitalisation
Location: Midrand
Salary:
22 days ago

Senior Transformation Programme Manager - BSS
Location: Johannesburg
Salary:
Our client in the Telco sector is seeking a senior Transformation programme manager - BSS on a contract duration of 8 months.
23 days ago

Senior IT Programme Manager
Location: Pretoria
Salary: Nego
IT programme manager
36 days ago

Internal Auditor
Location: Johannesburg
Salary:
Are you an analytically minded Internal Auditor looking to gain broad exposure across a dynamic, stock-driven environment? This is an exciting opportunity to join a high-performing Internal Audit team where you’ll gain hands-on experience across multiple business functions while contributing to a robust audit framework.This role is ideal for someone who wants to deepen their expertise in int...
3 days ago

Senior Project Manager
Location: Johannesburg
Salary:
Seeking a seasoned IT Technical Project manager to take ownership of large-scale, mission-critical initiatives that will shape the future of the organisation’s technology landscape.
7 days ago

Bid and Funding Manager (JHB)
Location: Johannesburg
Salary:
7 days ago

Senior Training & Development Specialist
Location: Johannesburg
Salary: Annually
senior Training & Development Specialist Jobs South Africa | SETA | WSP ATR | Learning & Development | SDFA leading organisation in the student accommodation sector is seeking a senior Training & Development Specialist to design, implement, and drive impactful learning and development initiatives across a multi-site environment in South Africa.This role is ideal for a Learning & De...
14 days ago

Business Programme Manager (PMO)
Location: Johannesburg
Salary:
Our client in the telecommunications sector is looking for a Business programme manager (PMO) on a contract duration of 6 months. Purpose of the roleThe senior manager of the Strategy & Transformation PMO is responsible for the governance, oversight, project management, and acceleration of a broad range of strategic initiatives which involve complex, multi-disciplinary programs, projects ...
15 days ago

Junior Marketing Coordinator
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
23 days ago

Project Planner â Engineering Projects
Location: Centurion
Salary: R300 000 Annually
ð Project Planner – Engineering Projectsð Location: Centurion (Office-based / Site support as required)ð¢ Department: Project Management / Engineeringð¼ Employment Type: One year Contractðµ Remuneration: R300 000 - R480 000 pa, CTCAbout the CompanyWe are a well-established multidisciplinary engineering company delivering high-quality engineering, manufacturing, and project execut...
24 days ago

Senior Programme Manager – Johannesburg

Similar jobs you might be interested in:

Create a free job alert for Senior Programme Manager – Johannesburg in Johannesburg